They may be a young player, but they are already making bold moves in business process automation.
When Richport Technology tried to digitise and streamline its electroplating business, it had tedious manual processes and huge technological challenges that warranted a major overhaul. Through partnering with Kloud-Soft and joining the Microsoft Azure platform, Richport was able to increase its productivity by 30% to 40% at best, and reduce its customer response time from a few days to only half a day.
In today’s fast-moving digital age, firms that still rely on rote and repetitive manual tasks become laggards, and eventually find themselves out of the market. With the increasing popularity of international standards and business process automation, executives who want to grow and expand their businesses should step up their game and join the digital revolution. After all, the rewards of digitisation are countless despite the capital costs of migrating from one platform to another.
It is through the strength of the Kloud-Soft brand that Richport and many other companies were able to increase their productivity and put the customer at the center of their business model. Richard Chong, managing director, Kloud-Soft Pte Ltd, says that Kloud-Soft is ever ready to deliver on its promise of helping its clients achieve work productivity, business efficiency, and data accuracy for reporting and decision making.
One step ahead on the road to digitisation
Since launching its business in 2015, Kloud-Soft has bested other independent software vendors who have existed much longer. Richard says that winning in SBR’s National Business Awards came as a shock since Kloud-Soft is still a young player in the market. However, its strong partnership with Microsoft has enabled it to become an insider in the world of digital innovation. Richard says that Kloud-Soft has first access to new technology that have yet to be launched and might greatly enhance their products. Kloud-Soft engineers are also required to undergo certification from Microsoft, which gives them the benefits of joining and learning from the latter’s regular round table discussions.
“In order for Kloud-Soft to be one step ahead of competitors, we work with our clients as partners by welcoming their feedback on the product features and their domain knowledge. As a partner relationship they do know that we take care of each other not in the expense of Kloud-Soft earning from the business,” Richard says.
Adhering to international standards
Kloud-Soft offers highly-configured products based on the current business process of its clients. It also has an expert talent pool that customers always rave about. This has resulted in an overwhelming 100% retention rate of all its clients. Kloud-Soft is also planning to expand its business across vertical industry offerings.
Kloud-Soft is also internationally recognised for the way it does business. Aware of security threats and the increasing number of cyber attacks, Kloud-Soft pushed for ISO 27001 Information Security and ISO 9001 Quality Management certification. Kloud-Soft’s operations are guided by these two certifications which are of great assistance in ensuring that processes and data conform to international standards.
In two years, Kloud-soft has also built trusted partnerships with leading innovators in the industry. ”At the same time, working with Microsoft enables us to have good technical understanding and we always work towards to be innovative on our product to enable the business owner to achieve what they require,” Richard says. “As for the product that we have, to provide trust to client we are putting it through to IDA (now name as IMDA) Multi-Tier Cloud Security SS 584 certification which the controls within is focusing a lot on the security that we have put across in our product. We partner with Microsoft also because of the trust centre that they have established over the years on their Microsoft Azure platform which have gained confidence in government and private sector,” Richard adds.
Kloud-Soft has readied itself for a deluge of innovation and competitive pricing among tech companies. Richard says that Kloud-Soft does not compromise on pricing, because it is a primary means by which its business remains sustainable. Kloud-Soft’s also puts its talent pool as top of their investment priority. In terms of the economic outlook, they aim to gather their clients for a roundtable discussion in order for both Kloud-Soft and its clients to ensure that business remains guarded against present and future volatilities and threats. “Kloud-Soft handles client sincerely because to make sales is easy but to make sure delivery is done and it really helps the client is more important than anything, that is why to date we have kept 100% customer retention rate. We hope that clients we engage be it purchase or did not purchase do give an opportunity to home-grown companies like us,” Richard adds.
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