HOTELS & TOURISM | Staff Reporter, Singapore

53% of Singaporean travellers reluctant to share info to travel service providers

Singaporeans expect more disappointments than the rest of Asians.

Singaporean travellers are more cautious towards travel service providers, with only 53% willing somewhat open to sharing their personal information, travel tech firm Amadeus said.

According to its Journey of Me report, female travellers tend to be more cautious, with 52% not open to sharing, than their male counterparts, with 59% of them more open.

Singaporeans that have travelled more also restrict themselves from sharing their information.

Meanwhile, travel review sites are the most preferred information sources at 57%. Only 17% of travellers feel they have received the relevant recommendations from travel service providers.

In terms of travel planning, leisure travellers are most likely to plan their trips during the weekends or weekdays after work. Business travellers are more likely to plan their trips at work at 54%.

Amadeus also said travellers are as likely to be influenced by online booking sites as they can be by friends, family and colleagues after both ranked 1.2 out of 3.

Singaporeans also choose to stay connected during travel. About 72% access maps and location information, and 63% look up things to do at the destination.

Around 60% of Singaporean business travellers also said they want to stay connected while travelling to stay updated with work/business.

Singaporeans barely use apps for accommodations at 11%, with only 14% that said they use them for security.

"Singaporeans view sharing economy accommodation services as cheaper and more affordable, but not necessarily safer or better quality," Amadeus said.

Disappointment with travel providers is also prevalent with 22% that said one never exceeded their expectations.

"Compared to APAC travellers in general, Singaporeans tend to be less satisfied with travel agents and tour operators," the firm said.

Meanwhile, frequent Singaporean travellers are more likely to have been impressed by an airline, while less frequent travellers are more likely to have been impressed by hotels or other accommodation providers. 

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