Delivery duopoly raises fears of higher food costs

Nearly one in two thinks that delivery fees have also gotten higher in the past three months.

Deliveroo’s exit in March 2026 consolidated Singapore’s food delivery sector into a duopoly, which Singaporeans fear will raise food costs, a report by Blackbox Research revealed.

According to the report, GrabFood leads on reach, tapped by 85% of active consumers over the past six months, whilst foodpanda captures 66%. That market concentration translates directly to day-to-day behaviour, with 92% of users now naming one of the two as their default app.

85% of Singaporeans fear higher delivery charges if platform competition declines. 84% expect higher menu prices and higher platform fees as a result of reduced competition. Meanwhile, 69% believe reduced platform competition will lead to worse customer service. Nearly one in two thinks that delivery fees have also gotten higher in the past three months

Food delivery is part of everyday life in Singapore, with two in three consumers ordering food delivery at least once a week and 32% ordering multiple times a week.

This habit is especially common amongst working adults, where 39% of 25-to-34-year-olds order several times a week.

Nearly three in four consumers (74%) choose platforms based on the overall perceived value of their order, weighing menu prices, delivery charges, platform fees and available promotions together. And even then, 69% of consumers can still abandon a cart base on factors such as a final price that felt too high (58%) and additional checkout charges, including delivery, service and small-order fees (37%).

Blackbox Research surveyed 1,001 active consumers across Singapore in July 2026. All respondents had ordered meals through a delivery app within the previous three months. The sample reflected Singapore's working demographic, with 76% employed full-time and 69% living in households earning below S$11,000 a month.

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