Park Place receives SBR Technology Excellence Award for Infrastructure Technology - IT Services

ParkView is Park Place's revolutionary service that remotely and accurately detects hardware faults on a 24-hour basis.

By introducing ParkView, a revolutionary service that remotely and accurately detects hardware faults on a 24-hour basis, Park Place reassures hundreds of customers who maintain storage, server, and networking equipment.

For many enterprises in fast-paced markets, maintaining the good functioning of equipment is essential, but this complex task is often outsourced to companies with specialised knowledge and skills. The success in providing such a service depends greatly on innovative approaches combined with fast, round-the-clock response. Singapore Business Review (SBR) knows the significant economic role of companies that provide these services, products, strategies in the technology space. That is why the SBR Technology Excellence Awards for 2019 has revealed a new batch of winners whose main work is characterised by uniqueness and innovation, effectiveness and impact, and dynamism.

This year, Park Place Technologies takes home the trophy for the Infrastructure Technology – IT Services category. For over two decades, Park Place has provided cost-effective maintenance services for storage, server, and networking hardware. Its operations cover various sections, including government, higher education, healthcare institutions, and cloud service providers in more than 140 countries. Park Place is committed to superior service and exceptional customer experience, which are made possible by excellent personnel and a global supply chain that can promptly respond to emergency issues.

Aside from ensuring the health of mission-critical data center hardware, Park Place has developed ParkView, a pioneering remote service that proactively detects faults in equipment hardware. The 24-hour service is available to storage, server, and networking products maintained by the company. Failure diagnosis, part identification, and necessary repairs are facilitated by alerts, which are securely transmitted to Park Place’s technical team. ParkView applies a machine-to-machine communications model through which fault details and asset information are communicated directly to the ParkView enterprise system. This method, which does not require human intervention, results in accurate diagnosis and repair in more than 97% of cases.

ParkView’s specific achievements are the following:

• Proactive fault detection, which does not need customer action and is therefore convenient for customers
• Faster response and resolution times, thanks to ParkView’s self-created tickets for immediate repairs
• Accurate part identification through machine type, asset serial number, part number, and fault description indicated in the tickets
• Faster first-time fixes due to informed alerts, which result in effective responses
• High-level security based on each customer’s individual requirements and respect for the privacy of non-public data
• Non-disruptive automated service, which allows clients’ IT staff to concentrate on other work priorities
• Full support for all storage, server, and networking equipment and all OEM vendors working with Park Place
• Easy implementation of a value-added service for supported storage systems and consultative implementation with clients’ IT staff
• Full visibility with customers’ online and mobile access to data centre hardware status, events, and inventories

One of ParkView’s satisfied users is Cincinnati Bell, a telecommunications company with hundreds of customers in Indiana, Kentucky, and Ohio. Cincinnati Bell appreciates the time and cost savings enabled by ParkView’s hardware maintenance service. Robert Kruthaupt, Cincinnati Bell’s senior technology team leader, said, “[Our company saves] over 8 hours per week by not having to travel to data centres and [diagnose] hardware. This does not include the wear and tear for the vehicle savings. The time savings in people management is incredible. We have been able to reallocate associates’ time to more important duties than driving to data centres and checking for blinking lights. There is troubleshooting time that is hard to quantify since diagnosing certain hardware failures is problematic… With ParkView, we know exactly what component has failed and replace it correctly the first time. [Therefore, we can save] an entire day sometimes because the part is automatically ordered and shipped to us.”

The Technology Excellence Awards, presented by Singapore Business Review, was held on 30 May 2019 at the Conrad Centennial Singapore.

This year’s nominations were judged by a panel consisting of Cheang Wai Keat, Head of Advisory at Ernst & Young LLP; Darwin Thio, Director, Cybersecurity & Technology Services at Nexia TS; Daryl Pereira, Head of Cybersecurity at KPMG; Evelyn Lim, Executive Director, Tax Advisory at BDO LLP; and Jonathan Kok, Co-Head of Technology, Media & Communications Industry Group at RHTLaw Taylor Wessing LLP.

Check out the event photos during the awards night here.

If you would like to join the 2020 awards and be acclaimed for your company’s exceptional technology innovations, please email Julie Anne Nuñez at [email protected]