,Malaysia

GO by Bank Islam mobile app wins Banking Award at the Malaysia National Business Awards 2021

A mobile banking service that enhances the banking experience and improves the convenience for its retail customers.

Bank Islam Malaysia Berhad, established on 1 July 1983, is the first Islamic bank in Malaysia and the region. Today, it has the widest network of dedicated Islamic banking channels in the country, with 144 branches nationwide. The bank provides banking and financial solutions based on the principles of Shariah, which focuses on balancing individual and social needs and economic activities that promote justice and responsibility to society and the planet.

With its vision to advance prosperity for all and its mission to provide solutions that deliver value, Bank Islam had introduced a new mobile banking solution, GO, to cater to the needs of today's mobile app-savvy customers. 

Since its launch on 15 November 2019, Bank Islam offers its customers a new mobile banking journey. Available on smartphones and tablets, GO provides a comprehensive mobile banking experience that integrates with the bank's existing systems, including the internet banking system.

GO connects with the renowned national system providers, Payments Network Malaysia (PayNet), offering interoperable services, including real-time fund transfers to easily remembered identifiers called DuitNow and DuitNow QR. The service allows inward and outward payments with other banks and eWallets.

Other services include interbank fund transfers, integrated payments via the National Bill Payment Service called JomPAY, maintenance of accounts, balance enquiries and fund transfers to Bank Islam's crowdfunding social platform, Sadaqa House, to channel to those in need. With its partnership with Malaysia's Hajj pilgrims fund board, Lembaga Tabung Haji, users can also register for Hajj or transfer funds into their Hajj account. 

Through GO, the bank has recorded a growing number of mobile banking users every month, increased the overall transaction volume, and reduced customer visits to the branches. The mobile service is especially beneficial in preventing the spread of the COVID-19 pandemic and supports the government's initiative to limit mass movement to curb widespread infections. GO reduces the customers' need to visit its physical branches for their banking transactions. Now, customers can transact at their convenience, anytime, anywhere. 

Bank Islam Chief Operating Officer Mohamed Iran Moriff said, "Bank Islam is honoured to be named the winner of the Malaysia National Business Award 2021 through GO by Bank Islam mobile banking solution. The award is a testament to the bank's commitment to providing a comprehensive and innovative Islamic product and service to the market. Since its inception in 2019, we have seen the total transaction volume grew by 45 times. The current pandemic situation has propelled this growth, and we expect this trend to continue and our transaction volume to double in 2021.

"On behalf of Bank Islam, I would like to express my sincerest appreciation to the staff and customers for their dedication and support," he added. 

In less than two years, GO boasts 72%, active users. Bank Islam will continue to innovate and upgrade GO by introducing more services, including overseas fund transfer, online account opening, online cards and financing applications and integration with Robo-intelligence unit trust investing platform, BEST Invest, and the services of other potential partners. 

For further information, please visit www.bankislam.com.

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