GO by Bank Islam mobile app wins Banking Award at the Malaysia National Business Awards 2021

A mobile banking service that enhances the banking experience and improves the convenience for its retail customers.

Bank Islam Malaysia Berhad, established on 1 July 1983, is the first Islamic bank in Malaysia and the region. Today, it has the widest network of dedicated Islamic banking channels in the country, with 144 branches nationwide. The bank provides banking and financial solutions based on the principles of Shariah, which focuses on balancing individual and social needs and economic activities that promote justice and responsibility to society and the planet.

With its vision to advance prosperity for all and its mission to provide solutions that deliver value, Bank Islam had introduced a new mobile banking solution, GO, to cater to the needs of today's mobile app-savvy customers. 

Since its launch on 15 November 2019, Bank Islam offers its customers a new mobile banking journey. Available on smartphones and tablets, GO provides a comprehensive mobile banking experience that integrates with the bank's existing systems, including the internet banking system.

GO connects with the renowned national system providers, Payments Network Malaysia (PayNet), offering interoperable services, including real-time fund transfers to easily remembered identifiers called DuitNow and DuitNow QR. The service allows inward and outward payments with other banks and eWallets.

Other services include interbank fund transfers, integrated payments via the National Bill Payment Service called JomPAY, maintenance of accounts, balance enquiries and fund transfers to Bank Islam's crowdfunding social platform, Sadaqa House, to channel to those in need. With its partnership with Malaysia's Hajj pilgrims fund board, Lembaga Tabung Haji, users can also register for Hajj or transfer funds into their Hajj account. 

Through GO, the bank has recorded a growing number of mobile banking users every month, increased the overall transaction volume, and reduced customer visits to the branches. The mobile service is especially beneficial in preventing the spread of the COVID-19 pandemic and supports the government's initiative to limit mass movement to curb widespread infections. GO reduces the customers' need to visit its physical branches for their banking transactions. Now, customers can transact at their convenience, anytime, anywhere. 

Bank Islam Chief Operating Officer Mohamed Iran Moriff said, "Bank Islam is honoured to be named the winner of the Malaysia National Business Award 2021 through GO by Bank Islam mobile banking solution. The award is a testament to the bank's commitment to providing a comprehensive and innovative Islamic product and service to the market. Since its inception in 2019, we have seen the total transaction volume grew by 45 times. The current pandemic situation has propelled this growth, and we expect this trend to continue and our transaction volume to double in 2021.

"On behalf of Bank Islam, I would like to express my sincerest appreciation to the staff and customers for their dedication and support," he added. 

In less than two years, GO boasts 72%, active users. Bank Islam will continue to innovate and upgrade GO by introducing more services, including overseas fund transfer, online account opening, online cards and financing applications and integration with Robo-intelligence unit trust investing platform, BEST Invest, and the services of other potential partners. 

For further information, please visit www.bankislam.com.

Join Singapore Business Review community
Since you're here...

...there are many ways you can work with us to advertise your company and connect to your customers. Our team can help you dight and create an advertising campaign, in print and digital, on this website and in print magazine.

We can also organize a real life or digital event for you and find thought leader speakers as well as industry leaders, who could be your potential partners, to join the event. We also run some awards programmes which give you an opportunity to be recognized for your achievements during the year and you can join this as a participant or a sponsor.

Let us help you drive your business forward with a good partnership!

It got Asian Infrastructure Investment Bank as its investor.
This optimistic performance is expected to continue until March 2022.
The stock saw a contradicting rise of 51%, despite the STI observing a dip of 4.2% during the period. 
Along with this, the group recommends a green financing bank.
The SGX listed SPAC raised $23.4m from the offering.
They believe crypto's value will increase in the next five years.
ThaiBev had the most growth.
VSTPL’s failures placed the trust at a higher risk of being used as a conduit for illegal activities, says MAS.
The growth rate estimate is lower than the 2021 forecast of 6.6%.
The bank assured customers that it employs a multi-layered defence system against fraud.
This after S-REITs delivered a modest 6% in total returns in 2021. 
Banks are asked to remove links in emails and SMS sent to customers.
It will redeploy the proceeds from this divestment into higher-yielding assets.
The US, the UK, and Australia were their top destinations during the year-end.