Businesses experienced 89% percent increase in live chat and messaging enquiries.
Up to 72% of customer experience professionals believe that customers who expect better services have increased since February as people sought support and advice during the pandemic, according to a survey by Freshworks Inc.
The survey also found that customer service departments have come under increasing pressure since the start of February with teams – many of whom suddenly found themselves having to work remotely – had to handle a huge influx in enquiries from their customers.
The surge of customer queries ranges from 86% on social media and as much as 89% in live chat and messaging.
Do you know more about this story? Contact us anonymously through this link.
Click here to learn about advertising, content sponsorship, events & rountables, custom media solutions, whitepaper writing, sales leads or eDM opportunities with us.
To get a media kit and information on advertising or sponsoring click here.
No jobs posted.
