TRANSPORT & LOGISTICS | Staff Reporter, Singapore

GOJEK launches beta app in Singapore

DBS/POSB customers will guide its customers to get priority access to the app.

GOJEK has launched a beta version of its app through iOS and Android app stores in Singapore. According to an announcement, this marks the gradual roll-out of its ride-hailing services in the country.

GOJEK president Andre Soelistyo said, “We are launching in beta for now, whilst we fine-tune our service to make sure it meets the high standards expected by Singaporeans. As such, we are asking all users, whether drivers or passengers, to provide us with ongoing feedback as we work towards creating the best possible service for the country.”

During the beta phase, access to the app will be granted in batches to balance ride demand and service capabilities. DBS/POSB customers in Singapore will be guided by the app to find out how they can be prioritised on the waitlist and receive a $5 voucher credit for each of their first two rides.

GOJEK said riders can provide feedback on their overall app and rider experience via the in-app ‘Help’ function. GOJEK is also seeking input from driver-partners via the app.

The feedback from both, combined with rider data analytics, will inform improvements and enhancements to GOJEK’s service offerings as the service moves towards a full launch, the company added.

GOJEK, one of Southeast Asia’s unicorn start-ups, is backed by investors such as Google, Tencent, Temasek and Meituan-Dianping.

"GOJEK is excited to enter the Singapore market, an important regional business hub, as it looks towards accelerating growth and its overall expansion throughout Southeast Asia," the company said. 

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