KVH eyes being Asia’s leading ICT provider

KVH plans to expand their core services in Singapore, Hong Kong, China and Korea by the end of the year.

KVH (www.kvh.co.jp), a Japan-based IT Services and Communications  Provider, talked about their recently established  Singapore office, which will serve as their regional hub outside of Japan. KVH delivers integrated IT and Network Solutions to its clients across the Asia Pacific region and offers a holistic solution centered on data centers, managed IT services, and network. KVH EVP for International Division, Guo Zhongmin  commented that “the fundamental driver for the company’s success is that they have the components for an information delivery platform that enables effective processing, storing, protecting and delivering of a corporation’s vital business information.”

Peter Jedrey, KVH VP of Marketing added that “the management of corporate data for CIOs is rapidly increasing in complexity, not only in terms of data growth but also in how data is treated and archived. By leveraging KVH’s IT services, data center facilities, networks, and expertise, corporate CIOs are given peace of mind that their data is secure and that scalable computing resources are available to handle changes in demand.”

The secret to success

Guo stated that offering high service standards and being an Asia centric company with a focus on targeted industries have given KVH an advantage of quick decision making with a customer-intimate approach. “We have in depth expertise, not just within our own industry, but in our customer’s industry, which gives us the ability to understand our customer’s needs from their perspective and tailor our solutions to their specific requirements. The key differentiators of KVH versus other players is its ability to understand  customer needs, offer high service standards, and its fast and flexible approach in doing business.”

Currently KVH has 500 employees across Asia and has 26 nationalities working within the organization. According to Jedrey, “This illustrates the company’s ability to bridge cultural gaps with their clients. We are a very multinational company, so when foreign companies come into Japan, we are able to interact with them, not just linguistically in their native language, but also culturally, which makes KVH very unique in the market.”

Financial industry expertise 

KVH prides itself as one of the pioneers in the “low latency network” business serving high frequency trading. Over the last 10 years, the company has gained a solid reputation with a list of loyal clients in key industries including finance, media and services. Guo noted that more than half of their current customer base is from the global financial services industry, with some being large investment banks. KVH is also well positioned as a partner with major stock exchanges in the region.

Jedrey emphasized that “The financial services industry is in our DNA. The way our infrastructure was setup and the way we configured our network was based on Fidelity standards.” KVH is privately owned by FMR LLC and related Fidelity entities, so in some respect, the company is engineered towards serving the financial services industry in terms of security and infrastructure resiliency.

Future plans for Singapore 

KVH Singapore was established in September 2011 and is currently on track with its expansion plans. William Tay, Country Manager for KVH Singapore noted that the company has aggressive plans to grow outside Japan, and hence has already committed to significant investments into the country. “While we continue to focus on the financial industry, KVH is also currently working to expand its growth in the hightech manufacturing and multimedia market segments.” According to Tay, KVH is well positioned to serve the Asian market especially since their focus is in the region.

Tay also highlighted that the company intends to use Singapore as its gateway to expand to other geographical locations in Asia over the next few years. He added that “KVH will continue to bring its expertise in networks, data centers and managed IT services to firms across Asia.” In fact, by working with Colt (https://www.colt.net), a sister company to KVH operating in Europe, as well as with other global and regional partners, KVH can provide a global network footprint with end-to-end services to serve the needs of multinational companies.

Tay noted that “KVH wants the Singapore market to know that there is a new alternative provider in town, who can offer extremely high quality services.” Guo added that “KVH is already providing managed network and data center services, and by the end of the year, KVH will deploy other core services in Singapore, Hong Kong, China and Korea. In 2013, we plan to extend our focus to Australia, India and key Asian countries.  KVH is committed to serving our regional customers with a new level of customer satisfaction and experience.”

William Tay, Country Manager for KVH Singapore

Sales Hotline (SG) - (65) 6590 9008
Email address: [email protected]