Luxury at a bargain: SIA to honor business class tickets sold at economy class prices

Thanks to a technical glitch.

Some 400 passengers of Singapore Airlines will get to experience the luxury of a business class ticket for economy class fares.

According to SIA, the airline was alerted on Saturday, 29 November to an issue which saw Business Class bookings able to be made at an outdated Economy Class fare level.

This was due to a booking sub-class recently being reassigned from Economy Class to Business Class. Corrective action was immediately taken to address the issue.

"To ensure no disruption to our customers’ travel plans, Singapore Airlines wishes to advise that it will honour all affected bookings. Singapore Airlines will be contacting affected customers and travel agents to advise that their Business Class bookings will be honoured at the original fare purchased," said a statement from SIA.

SIA also noted that investigations continue to be carried out to determine the root cause of the issue.

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