Changing lives with MiCare’s amazing solutions

Moses Hee wins at the SBR Management Excellence Awards 2022.

With over 16 years of expertise in developing brands, business strategies, and innovative ideas, Moses Hee pushed MiCare to rethink the traditional Third-Party Administrators (TPA) market and make quality healthcare affordable and accessible. With MiCare’s rapid expansion from its humble beginnings starting with just 200 members to its current member base of over 16 million across Malaysia, Thailand, and the Philippines, Moses Hee wins the Executive of the Year - Health Insurance Award at the 8th SBR Management Excellence Awards.

The awards programme recognises key players and major innovators and companies in Singapore, and Moses’ brand of leadership in spearheading MiCare’s growth into Southeast Asia’s leading managed care organisation by using technology and decision-making tools powered by artificial intelligence has differentiated it from its competitors in the healthcare insurance market.

Building its reputation as a trusted partner to stakeholders within a patient-centric healthcare ecosystem, corporate clients and insurance companies are able to manage and track healthcare expenditure, minimise medical costs and administrative work, and identify and trim out fraud, waste or abuse in their systems with MiCare’s comprehensive range of services. Plans and programmes can also be developed to provide high-quality care, thanks to MiCare’s technology-driven operations that drive value-based healthcare that increases affordability and accessibility.

By expanding its suite of services, MiCare has turned itself into an indispensable partner with incredible value to clients as benefits include a health management application that allows members to submit their claims, access a digital marketplace, find telemedicine services, capture and analyse lifestyle data, and read accurate, relevant, and engaging health and wellness content and articles. This is all supported by MiCare’s use of data analytics with predictive capabilities for payors, giving them insights on patient demographics and health trends which allow them to take early action to prevent runoff healthcare costs.

Ensuring operations remain efficient without compromising service quality was achieved through Moses’ automated rule-based system solution, standardising policy benefits logic across insurers, policies, and maps, allowing insurers and companies to match against international medical codes to guarantee compliance, transparency, and cut down on abuse.

MiCare has spearheaded innovation through its collaboration with pharmaceutical companies and healthcare providers in launching various innovative payor-pharma initiatives, which include Patient Affordability and Access Programmes to increase healthcare affordability and accessibility, as well as the development of a comprehensive digital platform that connects various stakeholders in the healthcare ecosystem. The company has cemented its reputation as Southeast Asia’s leading technology-driven managed care organisation, bringing great benefits to its payor clients, members, and stakeholders, and raising the benchmark for competitors within the industry.

Other than Zuellig Pharma as its major shareholder, MiCare, with its successes and entrepreneurial CEO, has attracted globally renowned investors such as the International Finance Corporation (IFC) and Mitsui, raising US$60m to further accelerate MiCare’s growth in key Southeast Asian markets through acquisitions and bolstering management and technical capabilities.

The SBR Management Excellence Awards is presented by Singapore Business Review Magazine. To view the full list of winners, click here. If you want to join the 2023 awards programme and be acclaimed for your company's employee engagements and management initiatives, please contact Julie Anne Nuñez at [email protected].