New ICA Services Centre to open on 7 April

The current ICA Building will be permanently closed to members of the public from 1 April.

The new ICA Services Centre (ISC) will commence its operations on 7 April.

The operating hours are Monday to Friday, 8 a.m. to 4:30 p.m. The current ICA Building, which is adjacent to the ISC, will be permanently closed to members of the public from 1 April.

From 1 to 4 April, counter services at the current ICA building will be suspended to ensure a smooth transition of services to the ISC. No walk-ins will be served during this period.

Customers with urgent requests will need to produce supporting documents. They will be assessed and served on a case-by-case basis.

To avoid any inconvenience, the public is encouraged to complete their transactions with ICA before the transition period.

During the transition period, ICA’s services remain available online. The public can continue to submit their applications through ICA’s website or the MyICA mobile application.

Additionally, from 7 April, members of the public who need to transact in person with ICA can come down to the newly opened ISC.

Public parking will not be available at the ISC due to ongoing work at ICA’s carpark. Those who opt to drive may park their vehicles at alternative public car parks along North Bridge Road, Crawford Lane, and French Road. Drivers may alight passengers at the drop-off point at the ISC entrance.

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