Marina Bay Sands and SATS kickstart check-in and baggage acceptance service

Hotel guests and visitors taking SIA and SilkAir flights first to benefit.

Marina Bay Sands and SATS have jointly introduced a new city check-in and baggage acceptance service – the first of its kind in Singapore – for hotel guests and visitors heading to Changi Airport.

With the launch of the Baggage Express service, Marina Bay Sands’ guests and customers departing on Singapore Airlines (SIA) and SilkAir flights can enjoy the convenience of checking-in at least three hours before their flights depart. They can receive their boarding passes and baggage claim tags at Marina Bay Sands. Checked-in guests can also proceed directly to clear immigration at Singapore Changi Airport and be at the boarding gate before it closes, according to a Marina Bay Sands report.

Checking in at a downtown location offers users greater flexibility to maximise their time before leaving Singapore. This service will be extended to cover more participating airlines in the coming months.

“Marina Bay Sands is proud to partner SATS in launching this first-ever city check-in service in Singapore. It speaks volumes of our ability to provide innovative and first-to-market services to our guests. All our hotel guests and visitors to our property are able to enjoy this one-stop check-in service. This is another value-added offering that Marina Bay Sands is providing for the convenience of our guests, and we will continue to introduce more innovative services in the coming months,” said Marina Bay Sands President and Chief Executive Officer, Mr. Thomas Arasi.

Mr. Denis Marie, Senior Vice President, Passenger Services of SATS said : “This new initiative underscores our drive in leveraging our core competencies in gateway services to offer innovative products and services to our customers and their guests. We are pleased to partner Marina Bay Sands in providing a delightful and hassle-free travel experience for its guests. We remain strongly committed to developing and delivering superior value propositions to our customer.”

Located at Marina Bay Sands’ Coach Terminal, the check-in counters will initially operate from Thursday to Monday from 10 am to 6 pm.

The Baggage Express service is free for guests without any check-in luggage. A handling charge of S$25 for every two bags applies. The check-in service is also open to hotel guests staying in other parts of Singapore. 

The accepted baggage will be transported to Changi Airport with regular transport runs and will undergo security screening at the airport. The counters at Marina Bay Sands are manned primarily by SATS’ personnel.