Singapore firms report $660,000 in losses from software issues: report

The data suggests that challenges around software reliability are having a measurable financial impact.

Nearly three-quarters of businesses in Singapore estimate annual losses of over $660,000 due to poor software quality, according to findings from the 2025 Quality Transformation Report by Tricentis.

The report, based on a global survey of 2,750 technology leaders, includes responses from 500 professionals in Singapore across industries such as manufacturing, finance, and the public sector.

The data suggests that software reliability challenges have a measurable financial impact. In particular, the manufacturing sector appears most affected, with 39% of respondents reporting losses exceeding $1m per year.

The report also highlighted rising concerns about system stability, with 61% of Singapore-based organisations believing they are at risk of a significant software outage within the next 12 months. Around 7% indicated they have already experienced a major outage this year.

Whilst 46% of companies surveyed say improving software quality and speed remains a top priority, 47% acknowledge releasing code without full testing. Reasons cited include the need to meet tight deadlines and the unintentional release of untested updates.

Artificial intelligence is seen as a potential solution for addressing some of these challenges, with 80% of respondents expressing interest in using AI agents to handle repetitive tasks in the development lifecycle.

Confidence in AI’s decision-making capabilities is also growing, with 87% of executives stating they trust AI to make autonomous release decisions. 94% of organisations plan to expand AI use in software testing.

The report also identified key skills viewed as critical to maintaining software quality in an AI-enhanced environment. Ethical AI and risk management were cited by 48% of respondents, followed by contextual understanding and effective prompting techniques.