We are never ever getting ‘scammed’ together: Experts unveil ways for firms to combat ticket scalping

In Singapore, more than 400 individuals have fallen victim to concert ticket scams. 

Following the announcements of big acts like Taylor Swift and Coldplay coming to Singapore, reports of concert ticket scams have also increased in the Lion City.

According to authorities, at least 462 individuals have fallen victim to concert ticket scams since January, losing over $480,000.

To combat ticket scalping, cybersecurity company, Imperva said businesses must adopt a comprehensive bot management strategy. 

The strategy includes "implementing an advanced bot management solution that can accurately identify and block malicious bots while allowing legitimate traffic to pass through to not interfere with legitimate, business-critical traffic."

"Additionally, businesses should collaborate with industry peers and government agencies to share intelligence and best practices in combating scalping and other automated threats," Imperva said.

In a blog, Imperva underscored that ticket scalpers often buy live event tickets in bulk through the use of automation or bots.

meanwhile, other countries in Asia have also imposed legal measures to combat ticket scalping. Japan, for example, has an anti-scalping law.

Singapore authorities, meanwhile, have advised concertgoers to avoid buying tickets from third-party sellers and use "escrow” payment options that can protect them by releasing payment to the seller only upon delivery of the item.

Singaporeans can also report scams to the Anti-Scam helpline (1800-772-6688) or the police at 1800-255-0000 or www.police.gov.sg/iwitness.