Users can access the one-stop customer needs portal through their personal mobile devices.
The low-cost arm of Singapore Airlines’ Scoot has announced the introduction of its new inflight portal ScootHub.
A one-stop shop for all customer needs inflight, ScootHub can be easily accessed from a user’s mobile device.
The platform will be launched in phases beginning December this year, and Scoot users will be able to use it to order food and beverage Scoot Café, shop in KrisShop, play games, browse relevant travel content, amongst others.
“This transition from physical to digital inflight menus, duty-free catalogues, and magazines reduces surface contact and physical interactions between customers and crew, giving customers peace of mind about their health and safety on board,” said Scoot, adding that the reduced interaction will also allow the airline to resume temporarily suspended inflight services such as buy-on-board food.
In line with that, food solutions and gateway services provider SATS has extended its partnership with Scoot from buy-on-board food and drinks to include logistics for the digital inflight portal.
ScootHub customers will be able to book ground activities and attractions inflight beginning in April 2021. “They can also sync their Krisflyer membership to earn or redeem miles when they purchase items via KrisShop or activities and attractions via Pelago, the SIA Group’s new platform for destination inspiration and content,” said Scoot.
Users can access the platform through their personal mobile gadgets by scanning a QR code or the seatback, or by connecting to the “ScootHub” network.
“Our investment in this portal is part of Scoot’s comprehensive digitalisation programme, both internal and external, which also includes health-focused initiatives such as touchless check-in kiosks and bag-drop facilities, enhanced online and mobile check-in capabilities, and real-time information on travel requirements,” added Scoot.
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