Trusted Hub Ltd awarded at SBR National Business Awards 2024 for medical examination exchange

This platform redefines the collaboration between insurance companies and medical clinics.

Trusted Hub Ltd has been lauded as a trailblazer in the Business Services category at the SBR National Business Awards 2024, recognising its innovative Medical Examination Exchange. This pioneering B2B vertical collaboration exchange has set a new standard in the digital collaboration landscape between insurance companies and medical clinics, streamlining the end-to-end management of medical examinations for insurance policyholders. 

By revolutionising the traditional, cumbersome practices of managing medical examinations, Trusted Hub Ltd has significantly enhanced operational efficiency and set a benchmark for inter-industry collaboration.

Dedicated to solving a global problem that has lingered unaddressed, Trusted Hub Ltd has invested over three years in developing a platform that facilitates smart, efficient, and mutually beneficial collaborations between businesses across different industries. This endeavour aims to bridge a global solution gap, fostering a more equitable economy whilst saving millions in resources through improved resource utilisation.

The exchange operates as a dynamic platform, enabling real-time smart sourcing, negotiation, coordination, collaboration, and compensation. With its roots deeply embedded in Singapore's life insurance, government, and healthcare sectors, Trusted Hub Ltd has firsthand experience with the intricate challenges of business efficiency faced by its clients. Identifying a lack of smart inter-company collaboration solutions as a systemic issue, the company embarked on a mission to create a trusted exchange platform that could serve as a model for future business collaborations.

Focusing on the vertical collaboration between life insurance companies and medical examination providers, Trusted Hub Ltd aimed to modernise the traditional manual processes involved in managing medical examinations (MEs) for insurance customers. The manual processes were notorious for causing delays, inefficiencies, and unnecessary costs, underscoring the urgent need for an innovative solution.

The exchange platform developed by Trusted Hub Ltd likened to an Airbnb for medical examinations, underwent a rigorous proof-of-concept phase involving one life insurance company and twenty medical clinics over 1.5 years. This phase was instrumental in refining the platform, enriching its capabilities, and learning valuable insights about insurance, clinic, and consumer behaviours. The successful transition from the proof-of-concept to a full live service marked a significant milestone for Trusted Hub Ltd, demonstrating the platform's effectiveness and its positive impact on all stakeholders involved.

Since its inception, the exchange has witnessed rapid expansion, adding new medical groups and engaging in discussions with additional insurance companies to further broaden its services. These services are set to cater to high-net-worth insurance customers, including specialised medical consultations and luxury concierge services. Furthermore, discussions with Singapore's largest pre-employment medical examination provider hint at the potential expansion of Trusted Hub Ltd's services into new B2B service frontiers.

The Medical Examination Exchange by Trusted Hub Ltd is more than just a marketplace for insurance companies and medical clinics; it's a groundbreaking platform with the potential to host a myriad of services that transcend direct medical examination management. With a clear strategy for future growth and expansion, Trusted Hub Ltd is poised to not only dominate the Singapore market but also to replicate its success globally across compatible sectors and communities.

This recognition at the SBR National Business Awards 2024 is a testament to Trusted Hub Ltd's visionary approach, its commitment to digital transformation, and its role in promoting transparency and efficiency in business collaborations. As Trusted Hub Ltd continues to evolve and expand its offerings, it solidifies its position as a leader in driving digital innovation and fostering meaningful business relationships.

The SBR National Business Awards is presented by Singapore Business Review Magazine. To view the full list of winners, click here. If you want to join the 2025 awards programme and be acclaimed for your company's exceptional contributions to the local business landscape in Singapore, please contact Jane Patiag at [email protected].