A leading global company, HCL Technologies shares how they adapted to the needs of their workforce during the height of the pandemic.
The COVID-19 crisis tested the limits of many companies around the world last year. Whilst 2021 ushers in a more restrained optimism for the global business community, the pandemic continues to wreak havoc and leave a long trail of destruction along its path.
Despite this, numerous enterprises are ready to take the challenge of shielding themselves against the crisis. This year marks that, and many businesses are reinforcing their need to survive and support their employees in adapting to new ways of working. As their people develop resiliency to these changes, companies progress despite
“A healthy culture can help steer companies through uncharted waters. And, in a crisis, it may prove to be an invaluable lifeline and we do believe that most of the organisations would reset, reimagine, renew the way they look at employees and the impact the culture lasts,” said HCL Technologies Chief Human Resources Officer Apparao V V,.
HCL Technologies is a leading global technology company that helps enterprises reimagine their businesses for the digital age. Certified Top Employer in eleven countries to date, it joins an elite roster of 18 Singapore-based companies plus 1 673 organisations from around the world like Boehringer Ingelheim, DHL, Infosys, JTI, Novartis, Orange, Pepsico, Philip Morris International, Saint-Gobain, Sandoz, Takeda, and Tata Consultancy Services.
Getting the much-coveted and prestigious Top Employers certification globally certifies an organisation’s excellence in creating optimal employee conditions in the workplace—something that HCL Technologies takes pride in. The company is known for its outstanding work environment, including employee satisfaction with the company’s COVID-19 response.
“The biggest learnings we have faced during 2020 is how to respond to the changing needs of our workforce in a mutable and unprecedented environment,” said Apparao. “Many of us were functioning in a world where work norms were pre-established, and the rapid shift to how we all worked with minimal transition periods was a great learning opportunity.”
“As an organisation we learnt how to stay united despite being apart, how to gauge the needs of our workforce in terms of remote functionality, remaining interconnected, and improving overall health and wellbeing,” he added. The result is a resilient workforce on top of its game despite the challenges of the pandemic.
“Words (and sentiments) like ‘recover’, ‘bounce back’, and ‘resilient’ were seen peppered across conversations and communication whilst speculating about the post-COVID-19 world. The year 2020 was about learning how one must react to these times and how we should be ready for anything unforeseen. The year 2020 was an opportunity to stop looking at surviving but thriving,” he said.
Thriving during uncertainty has given the company a better appreciation of change and of its entire workforce across 50 countries.
“As said by our CEO, C Vijayakumar, HCL Technologies family is a great example of positive energy. Collectively, we have disrupted our working model, with almost 90% of us now operating in work-from-home formats at one given point in time, most projects and locations even working 100% from their respective locations,” said Apparao.
“We have met our client deliverables and expectations to a very large extent and this was only possible by the support of each and every one of our employees for positively embracing all the changes that have come their way at such speed and short notice. A testimony to this is our FY20 Annual Customer Satisfaction Survey, where we achieved very high satisfaction scores from our top clients,” he added.
The Top Employers Certification demonstrates that an organisation is a trusted employer. Presented to us by Top Employers Institute, the certification provides the opportunity to celebrate this achievement and reinforce the crucial role of people and HR within a business.
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