Forrester

Forrester is a global research and advisory firm that specialises in providing insights and guidance to companies in various industries.

See below for the latest Forrester news, analysis, profit results, share price information, and commentary.

Home and auto insurance customer experience more flat in 2023: Forrester

There is a need for insurers to pivot or refresh their CX strategies to enhance competitiveness.

Home and auto insurance customer experience more flat in 2023: Forrester

There is a need for insurers to pivot or refresh their CX strategies to enhance competitiveness.

Tech spending in Singapore to jump 4.6% in 2023 to $22.17b 

Software will be the highest growth area in terms of spend.

Only 30% of Singaporeans trust financial institutions, amongst the lowest in the region

In Hong Kong, Australia, and Singapore, less than half of the customers express trust in their banks.