Customer satisfaction in Singapore's infocomm sector hits 6-year high

It jumped to 67.7 points.

According to the Customer Satisfaction Index of Singapore (CSISG), between 2012 and 2013, customer satisfaction for the infocommunications sector rose 1.7-points to 67.7-points (on a 0 to 100 scale). This is a significant 2.6% year-on-year improvement and is also the highest score the sector has recorded since tracking begun in 2007.

Within the info-communications sector, the broadband subsector registered a significant 3.3-point (5.2%) improvement from 2012, scoring 67.5-points. However, the mobile telecommunications sub-sector remained statistically unchanged from the previous year’s performance

If you've been wondering whether SBR could work for your company — yes, probably.

A lot of the companies we partner with started as readers. They'd been following our coverage for a while, saw their own customers and competitors in it, and eventually asked the obvious question: could we do something with you? The answer is usually yes. The shape of it depends on what you're trying to do.

The options are broader than most people assume — thought leadership articles, sponsored content, industry summits across Southeast Asia, regional awards programmes, podcasts, and media placements in print and digital. Some partners use one channel; most use a mix. We figure out the right combination by starting with your brief, not with our rate card.

So if the question has been on your mind, here's the easy way to ask it.

We'll tell you honestly whether we can help, and how. It's a better use of everyone's time.

Book a meeting

| Or download the media kit (PDF)

240,000 senior readers quarterly in print Top 1,700 Singapore companies reached

7 markets across Southeast Asia