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Photo from J&T Express Singapore's website.

J&T Express Singapore offers delivery to Malaysia via mobile app

Parcel delivery will take four to nine days.

Singapore-based businesses may now ship parcels directly to Malaysia through J&T Express, following an update to its flagship mobile J&T Singapore App that includes the launch of an intelligent transport management system for operational efficiency.

In a statement, J&T Express said the new feature allowing users “to access seamless and cost-effective” international delivery was launched to meet the growing demand for cross-border logistics. 

It said that this is on top of its existing domestic delivery service and more destinations will be added gradually.

“As a tech-driven e-commerce logistics company, we are always seeking

innovative ways to improve the customer journey and optimise every key touchpoint, from upgrading our back-end operational system to strengthening the user experience with more delivery options,” said Alice Yeung, sales and marketing director of J&T Express Singapore.

READ MORE: How J&T Express Singapore plugs the hole left by talent shortage

The international delivery service to Malaysia will take four to nine days, whilst local delivery will be within one to three days.

J&T Express also raised the maximum parcel weight for domestic deliveries to 30 kilograms (kg), up from the previous 5kg limit as consumers buy a wider range of items online including bulky items such as home appliances or furniture.

For cross-border shipping, businesses can send parcels of up to 30kg.

The company is also offering a discounted price for shipments to West Malaysia starting from $4.30, exclusive to prevailing charges, until 31 August 2022 as part of the launch.

Meanwhile,  the intelligent transport management system, JMS, will offer “end-to-end visibility” to the company’s entire logistics chain from order placement to shipment execution and fleet management.

The system will also provide data analytics to optimise day-to-day processes to ensure reliable delivery services. It will also optimise the processing of customer queries, whilst streamlining workflows and communication between cross-functional teams to deliver a seamless logistics experience, it said.

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