Samsung offers refund to Galaxy Note 7 customers in Singapore

They can also exchange their handsets for another device.

After several safety concerns and reports that clouded what could have been its best smartphone offering, Samsung decided to give back to its customers in Singapore by offering a refund for their Galaxy Note 7 devices.

In a statement, Samsung revealed two ways in which their customers can avail of the resolution.

"Singapore customers will be able to exchange their Galaxy Note 7 for another device, with a refund of the price difference between devices. Alternatively, they may return their Galaxy Note 7 for a refund," Samsung said in a statement.

The mobile company said it is in talks with telco players and retail partners regarding the details on how Note 7 customers can go about the exchange or refund.

"All Galaxy Note 7 customers are urged to take up the options when these are made available to them. Samsung is also looking into remedies for Galaxy Note 7 customers who purchased the Samsung Concierge service," Samsung said.

It was only yesterday when Samsung decided to stop the production and sales of Galaxy Note 7. This came after it recalled over 2.5 million handsets in early September after numerous reports of the phone catching fire.

Photo caption: Sales promotion staff stand in front of a Galaxy Note 7 advertisement at a Samsung store in Jakarta, Indonesia, October 11, 2016. REUTERS/Beawiharta

The people you want to reach are already in this room.

Every quarter, SBR lands on the desks of the founders, CFOs, and directors running Asia's most consequential companies. Every day, they open our newsletter and read our website. It's a room that took twenty years to build — and it's the one most of our partners are trying to get into.

The good news is that the door is open. We work with companies on thought leadership articles, sponsored content, industry summits across Southeast Asia, regional awards programmes, podcasts, and media placements in print and digital. The shape of the right partnership depends on what you're trying to do, which is why we'd rather start with a conversation than send a rate card.

If you have something this room should know about, tell us. We'll tell you honestly whether we can help, and how.

No rate cards until we understand the brief. It's a better use of everyone's time.

Book a meeting

| Or download the media kit (PDF)

240,000 senior readers quarterly in print Top 1,700 Singapore companies reached

7 markets across Southeast Asia