Grab launches first AI Centre of Excellence

It aims to accelerate AI-driven solutions that boost access, efficiency, and digital infrastructure.

Grab has launched its first Artificial Intelligence Centre of Excellence (AI COE) in the new Tower B of its headquarters at one-north.

Supported by Digital Industry Singapore, the AI centre aims to accelerate AI-driven solutions that improve access to services, enhance efficiency, and support regional digital infrastructure.

The AI COE is set to generate at least 50 high-value roles by 2025 across product, engineering, data science, and analytics.

In collaboration with the Singapore Association of the Visually Handicapped, the AI COE is developing a Voice Assistant feature to enable visually impaired users to book Grab rides using voice commands.

Moreover, the AI COE is building a specialised foundational model to more accurately represent and interpret the behaviours of app users, drivers, and delivery partners, as well as merchant partners.

This model will enable Grab to build AI solutions that offer hyper-personalised recommendations.

For drivers, couriers, and merchant partners, the AI COE will scale AI-powered solutions such as the AI Driver Companion and the AI Merchant Assistant bot.