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CO-WRITTEN / PARTNER | Staff Reporter, Singapore

Changi Airport Group, in partnership with Accenture, wins award for its Digital Factory

Changi Airport Group has established its own internal digital capability that operates like a start-up.

Changi Airport Group (CAG) is consistently one of the best companies in the Travel industry and Changi Airport was voted by customers as the World's Best Airport for the eighth consecutive time in the 2020 Skytrax World Airport Awards.

CAG established in 2019 a Digital Factory to continually leverage technology to re-invent the airport’s passenger experience and transform operations. Named ‘DIVA’ – Digital, Innovation, Ventures & Analytics – this Digital Factory is a new model for the CAG team to imagine, experiment and co-create digital products and services – from ideation to market launch using new ways of working.

Fostering a culture of continuous innovation and characterised by a start-up mindset, DIVA is delivering business outcomes at speed and at scale. DIVA is the place where CAG employees, from the company’s various divisions, come to try out a new idea or test an innovative service. They will be paired with Data Scientists, IOT specialists or UX/UI designers to rapidly develop some prototypes through cycles of short experiments.

DIVA, set up and operated in partnership with Accenture, has won the SBR Technology Excellence Award 2020.

A showcase of Singapore innovation
Through DIVA, CAG has established its own internal digital and innovation capabilities. DIVA has become the catalyst for new ways of working like design thinking, LEAN start-up and Agile and also boosted CAG’s technological capabilities in using data science, artificial intelligence or IoT.

Imagining and experimenting new IP, here in Singapore, DIVA is in accordance with Singapore’s vision of a ‘smart nation’, with Singapore organizations experimenting with new ways to solve some of the most complex problems in business and society today.

The Technology Excellence Awards, presented by Singapore Business Review, was held via video conferencing throughout the first and second week of June.

This year’s nominations were judged by a panel consisting of Daryl Pereira, Head of Cyber at KPMG; Cheang Wai Keat, Head of Advisory Services in Singapore and ASEAN Technology Consulting Leader at Ernst & Young; Chin Chee Choon, Advisory Leader and Assurance Director at Nexia TS; Rizwi Wun, Partner, Acting Head of Intellectual Property and Technology Practice Group at RHTLaw Asia; Carolyn Chin-Parry, Managing Director and Digital Accelerator Leader at PwC.

If you would like to join the 2021 awards and be acclaimed for your company’s exceptional technological innovations, please email Julie Anne Nuñez at

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