Manish Shah is the Vice President for Southeast Asia Customer Engagement Solutions at Verint Systems. He is a highly regarded and respected senior business leader in the Asia Pacific region with more than 30 years of business technology, customer engagement, and management experience.
Since joining Verint 18 years ago as the first employee in the APAC region, Manish has been instrumental in expanding Verint’s multi-fold growth by winning enterprise customers in Telco, BFSI and BPO verticals in ASEAN and South Asian countries. Under his leadership, Verint Southeast Asia has established itself as an absolute leader in the region’s Customer Engagement Optimisation and now has more than 70 staff across the region.
Manish is passionate about digital transformation, analytics, and automation and is often invited to speak on BPO, Shared Services, Customer Experience and Customer Engagement. His expertise and insights is sought after by clients, IT and technology professionals, the media and other industry influencers.