Ascott revamps tech backbone to power agentic commerce shift

It will collaborate with Accenture, Amadeus and EHL Hospitality Business School.

Ascott Limited, the lodging arm of CapitaLand Investment, is overhauling its tech infrastructure to support artificial intelligence-driven agentic commerce.

By integrating AI-ready systems into its core operations, Ascott aims to stay ahead of a shifting market where autonomous AI agents handle the planning and booking.

According to a press release, collaborations with Accenture, Amadeus and EHL Hospitality Business School will advance this AI-ready transformation.

Ascott seeks to accumulate data, operating experience and process efficiencies that would compound over time.

Ascott and Accenture will design the foundational architecture to create value at speed through enabling seamless communication across Ascott’s core systems.

The company will be pilot testing model context protocol frameworks, large language model (LLM)-enabled applications and early-stage unified commerce concepts.