Most social media platforms have better user safety measures: gov’t

Safety measures, including community guidelines and content moderation, have been put in place.

Most social media platforms have better user safety measures for all users and accountability, according to the Online Safety Assessment Report on Designated Social Media Services (DSMSs) by the Infocomm Media Development Authority (IMDA).

The report found that DSMSs have largely put in place safety measures including community guidelines, content moderation, tools for users to manage their safety, and Singapore-based safety resources.

However, some DSMSs did not do as well in user safety measures for children and user reporting and resolution.

IMDA said X (formerly Twitter) needs to improve the effectiveness of its efforts in proactively detecting and removing child sexual exploitation and abuse material.

Moreover, there were instances where children’s accounts on Facebook and YouTube could access age-inappropriate content that should have been restricted under their community guidelines.

Further, HardwareZone needs to improve its measures to restrict children from accessing its service or put comprehensive safety measures for children.

DSMSs should also improve the effectiveness and timeliness of their response to user reports. The Report noted that all the DSMSs, except HardwareZone, took action on only approximately 50% or less of the content that violated their community guidelines.

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