SMRT submits report on service disruption

It now awaits verdict from government inquiry panel while it implements suggestions from the investigation team to avoid recurrence.

Following disruptions to train services in December 2011, the Board of Directors of SMRT Corporation Limited commissioned an Internal Investigation Team (IIT), independent of management, to review the causes of these disruptions and the organisation’s response to them, and make recommendations to both prevent a recurrence and improve the organisation’s response capabilities to mass disruption incidents.

According to SMRT, the IIT has completed its work and submitted its report to the SMRT Board. The SMRT Board has in turn submitted the report to the Committee of Inquiry (COI) convened by the Government.

“Since the December 2011 incidents, SMRT has been implementing its improvement plan with a view of preventing a recurrence and enhancing its capabilities to respond to train disruption events. SMRT appreciates the findings and recommendations provided by the IIT and will carefully study and evaluate them, and consider further improvement measures that may be required,” SMRT said in a press release.

“We await the findings and determinations of the COI and will implement further improvements as may be needed,” it added.

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