The review spanned check-in processes, inflight measures, and postflight operations.
Scoot, the low-cost arm of Singapore Airlines, has become the first low-cost carrier (LCC) to be awarded a “diamond status,” the highest attainable standard, in a global airline health and safety audit, the company announced.
Assessing the health safety measures adopted by Scoot in response to the COVID-19 pandemic against a 58-point checklist across 10 stages of the customer journey, the review spanned check-in and other pre-departure processes, inflight measures, as well as postflight operations.
“Since the start of Covid-19, we have enhanced procedures and implemented measures across the customer journey, ranging from increased cleaning and distancing, deploying contactless check-in and inflight ordering, and trialling of digital pre-departure test verification tools amongst other initiatives,” Scoot CEO Campbell Wilson said.
The audit was jointly conducted by international airline associations Airline Passenger Experience Association (APEX) and aviation strategy firm SimpliFlying.
“Scoot’s leading steps for health safety including safe distancing measures in place across the customer journey and provision of care kits demonstrate the highest level of passenger care,” APEX CEO Joe Leader said.
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