CPF launches two new security measures to combat scams

The new Trusted Contacts and Safety Switch give members extra control and protection.

The CPF Board has introduced two new measures aimed at helping members protect their CPF accounts from scams.

These join the Board’s existing anti-scam measures to provide additional support for members in spotting and responding to suspicious activity.

The Trusted Contact service allows CPF members aged 21 and above to appoint up to two people they trust to receive notifications of key account transactions.

These Trusted Contacts can check with the member to confirm whether the transactions are legitimate.

If a scam is suspected, Trusted Contacts are advised to alert the bank, reset the member’s Singpass, activate the CPF Safety Switch, and report the incident to the CPF Board after filing a police report.

Members maintain full control of their accounts and can add or remove trusted contacts at any time via the CPF website, with biometric authentication required to prevent unauthorised appointments.

Trusted Contacts do not have access to full account details and cannot conduct transactions on behalf of the member.

Meanwhile, the CPF Safety Switch is available for members aged 55 and above and allows them to lock their accounts immediately if they suspect fraud.

Activating the safety switch disables access to CPF online services, halts ongoing and future withdrawals, and stops disbursements to the member’s bank account.

Contributions and recurring payments for housing or insurance will remain unaffected to ensure minimal disruption.

The CPF Board says it will continue to review its anti-scam measures and work with banks and other government agencies to respond to evolving scam threats.

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