Satisfaction with public transport inched up in 2015 despite high-profile breakdowns

Both bus and train reliability improved.

Commuters grew more satisfied with public transport services in 2015, despite headline-grabbing service breakdowns which occurred during the year.

Satisfaction with bus services improved for the third consecutive year, with satisfaction levels increasing slightly to 90.7% from 90.2% in 2014.

The most significant improvements were in wait time, which rose by 10.6 percentage points, and bus reliability, which rose 5.4 percentage points.

On the other hand, satisfaction with MRT services rose to 93.2%, compared to 92.8% in 2014.

For rail satisfaction, wait time, which rose 3.9 percentage points and service information, up 3.7 percentage points, saw the highest increases from 2014.

The improved results were likely due to the buses that have been injected into the public bus network as part of the Bus Service Enhancement Programme (BSEP), as well as the addition of new trains to the North East Line and Circle Line.

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