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Singapore sees slight dip in public bus wait time satisfaction

The mean satisfaction score for waiting time fell to 6.8 in 2023.

Commuter satisfaction with bus waiting times declined in 2023, according to the Public Transport Council (PTC).

The mean satisfaction score for waiting time fell from 7.1 in 2022 to 6.8 in 2023 for buses, PTC reported.

"Waiting Time" alongside "Reliability" and "Travel Time" are the three most important service attributes for bus and train services identified by commuters.

Overall, commuters, including persons with disabilities, expressed satisfaction with public transport in 2023.

Bus and train services recorded an average public transport satisfaction score of 7.8 out of 10.

The survey revealed that 93% of commuters were satisfied with public transport, consistent with 2022. Commuters rated train services with a mean score of 8.0 and bus services at 7.7.

The highest-rated attributes were Safety & Security, Accessibility, and Service Information, with Safety & Security topping the list with a score of 8.4.   

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