SBR Technology Excellence Awards 2024 Winner: Far East Organization

Ng Yee Pern, Chief Technology Officer of Far East Organisation, talks about their strategic use of automation to enhance hotel and service operations. By automating tasks, they're ensuring smoother guest experiences, whilst improving employee engagement across their entire business.

Since August 2023, their Robotic Process Automation solution improved efficiency and accuracy, processing 470 reservations daily, equating to 14,000 per month, with a 200% accuracy boost from the pilot phase.

To read more about their initiatives and their win at the Automation - Hospitality & Leisure category of the SBR Technology Excellence Awards 2024, visit.

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