Fullerton Health clinches Automation Excellence in Healthcare at SBR Technology Excellence Awards 2024

Its pioneering automation project with Workato redefines healthcare billing, enhancing efficiency and accuracy across its network.

Fullerton Health, a leading integrated healthcare platform in Asia, has been distinguished with the Automation - Healthcare award at the prestigious SBR Technology Excellence Awards 2024. This recognition is a testament to Fullerton Health’s innovative use of automation to streamline its complex billing processes, marking a significant advancement in healthcare management across its extensive network of corporate clients across 9 markets.

Facing the dual challenges of managing a high volume of claims—over 1.5 million transactions a year—and ensuring accuracy and compliance in billing processes, Fullerton Health embarked on a transformative journey with enterprise automation partner Workato. The goal was clear: to create a seamless, efficient system capable of handling the intricate web of transactions between clinics, patients, insurers, government bodies, and employers whilst mitigating human errors and enhancing customer service.

The automation solution implemented by Fullerton Health has revolutionised its claims-handling process. By automatically identifying invalid claims and integrating feedback mechanisms, the system significantly reduces back-and-forth communication and errors. This not only streamlines the claims adjudication process but also ensures compliance with stringent regulations in the healthcare and finance sectors.

The impact of this automation initiative has been profound. Fullerton Health reported a notable reduction in error rates, saving more than 200 man-hours per month and cutting claims processing costs by almost 30%. Moreover, the system ensures claims are processed faster, even under peak load, showcasing the efficiency and reliability of the automated system. The initial scepticism from staff has transformed into a strong advocacy for further automation, highlighting the positive change in workflow and mindset.

Looking to the future, Fullerton Health is exploring additional improvements to increase operational efficiency as well as enhance customer experience. 

Fullerton Health’s successful automation project not only optimises its own operations but also sets a benchmark for the healthcare industry at large. By addressing key challenges with innovative solutions, Fullerton Health demonstrates a commitment to efficiency, compliance, and patient-centric care. This award from the SBR Technology Excellence Awards 2024 underscores Fullerton Health's leadership in leveraging technology to reshape healthcare administration in Asia, promising a more streamlined, accurate, and efficient future for healthcare management.

The SBR Technology Excellence Awards is presented by Singapore Business Review Magazine. To view the full list of winners, click here. If you want to join the 2025 awards programme and be acclaimed for your company's outstanding contributions in pursuit of technological innovation, please contact Jane Patiag at [email protected].