Pay your credit card bills with OCBC's 'pay any card' service

Visa, MasterCard, AmEx or Diners Club - name it; you can pay your credit card bills via OCBC Internet and Mobile Banking.

Oversea-Chinese Banking Corporation Limited announced that it is the first and only financial institution in Singapore which allows its customers to pay the bills of the widest range of credit cards using the largest number of payment channels. This would make it simpler, faster and more convenient for its customers. Launched on 10 February 2012, OCBC Bank’s “Pay Any Card” service allows its customers to pay the bills of any bank’s Visa and MasterCard credit cards, as well as American Express and Diners Club credit cards via OCBC Internet and Mobile Banking channels (“OCBC Online Banking”). The channels to pay the bills of any credit card will be extended to iPads and OCBC Bank ATMs later in the year.

Today, credit card holders have to go through individual card issuers to pay their bills. Alternatively, they pay by cash, cheques or at kiosks. Customers shared that they prefer a one-stop access where they could pay all their credit card bills, regardless of the card issuer, anytime and anywhere. OCBC Bank first provided the option for its customers to make payment for American Express and Diners Club credit cards in 2001 and 2002 respectively. The extension of this service to pay any bank’s Visa and MasterCard credit cards is a collaborative effort with Visa Processing Services (a wholly owned subsidiary of Visa) that aims to address real customers’ needs, by offering unparalleled convenience in paying the bills of any credit cards in Singapore anytime and anywhere. Response from customers has been encouraging – with over 2,000 Visa and MasterCard transactions made via OCBC Online Banking within the first month of launch.

Mr Pranav Seth, Head of E-Business at OCBC Bank, said: “We are in the business of making financial matters and transactions as easy and hassle-free as possible for our customers. Not only does this enhancement make life easier for our customers, it will also put us further ahead in the payment space and propel us to be a banker of choice to many.”

Bill payment is one of the three most commonly-used e-banking functions, so making the process simpler and more convenient for customers was one key priority for OCBC Bank in offering its “Pay Any Card” service. The service also complements the increasing popularity of using mobile devices such as smartphones to conduct banking transactions. Customer demand for OCBC Mobile Banking has been overwhelming. The volume of customer base has doubled and transaction value has seen a 123% increase in 2011, compared to 2010.

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