Optus Mobile faces lawsuit over unfair conduct with 429 customers

The company is already remediating affected customers.

The Australian Competition and Consumer Commission (ACCC) has filed proceedings in the Federal Court of Australia against Optus Mobile, alleging that it acted unconscionably in its dealings with approximately 429 consumers.

Optus, a Singtel subsidiary, said it will respond to ACCC's claims in due course.

“At this stage, Optus Mobile is not able to determine the quantum of penalties, if any, that could arise. Any question regarding penalties is ultimately a matter for the Federal Court to determine.” Optus said.

“If a contravention is found, the Court will consider a number of factors and apply a penalty amount it determines overall as appropriate based on the events that occurred,” it added.

In the meantime, Optus said it has already begun remediating affected customers.

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