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Singapore Business Review Technology Excellence Awards 2026 Winner: Singtel

Yihao Ng of Singtel shares how AI and centralised data enable personalised experiences via the Empower Platform Digital Ecosystem.

Rae Nah, Head of Customer Engagement, also highlights Shirley, Singtel’s generative AI assistant, which understands customer intent and resolves queries seamlessly. 

These innovations earned Singtel the AI - Telecommunications and Enterprise Software - Telecommunications awards at the Singapore Business Review Technology Excellence Awards 2026, underscoring its commitment to innovation and digital transformation.

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