Search

NEWS
TELECOM & INTERNET | Krisana Gallezo, Singapore
Published: 17 Feb 12
16930 views


Put up or shut up: Starhub warns MyRepublic on NBN claims

Starhub takes aim at allegations  made by founders of MyRepublic, two of which are Starhub's ex-seniors.

“We are very concerned about references made by MyRepublic, suggesting that StarHub discourages its customers to move to the Next-Gen NBN. StarHub fully supports the rollout of the Next-Gen NBN and is disappointed with the rather irresponsible statements made by the new entrant,” said Starhub Vice President of Home Solutions Iris Wee in an email sent to Singapore Business Review in response to a story ran yesterday, Feb.16.

The story titled “Singapore telco giants get competition with MyRepublic” quoted CEO & co-founder of MyRepublic Malcolm Rodrigues saying the following:

“There is a documented case where StarHub actually encouraged a customer to stick to their current cable broadband instead of switching to fibre. There are many such references in online forums, as the Internet-using public shares their experiences in trying to get NBN service.”

In an email to Singapore Business Review, the founders of MyRepublic who are ex senior telco directors claimed that while Singtel, Starhub and M1 offer NBN, they do not promote it and do not offer it at its full potential.

According to Mr Rodrigues, the principle goal of the 3 Telcos does not lie in offering customers the best of NBN. This mainly stems, he said from their legacies of other types of broadband services they have to promote and sell.

Mr. Rodrigues noted that the 3 telcos apply traditional engineering models to the NBN which cause them to have very high contention ratios - number of customers that share one pipe, cap international capacity, and throttle customer traffic at peak hours from 9pm to 2am.

MyRepublic, meanwhile he said has no legacies they need to protect and is only interested in working with customers to give them the best NBN experience.

Mr Rodrigues was a former Vice President of StarHub International & Wholesale. He founded MyRepublic with KC Lai who was also a former StarHub’s Senior VP of Consumer Sales for 10 years and Greg Mittman who was tasked to lead Alcatel-Lucent’s NBN team. Get to know the people behind My Republic

Responding to the allegations, Ms. Wee said “Our fibre broadband plans and promotions are prominently advertised on our website, shop front and retail advertisements. They are equal to, if not more attractively priced than the equivalent on our cable platform. The public is well aware of the ongoing issues that the RSPs and Nucleus Connect have with OpenNet with regard to delays in service activation that would pose more of a serious problem to adoption of fibre broadband.”

As for the statement about not tying customers down to contracts, Ms Wee has this to say: “Customers have the flexibility to subscribe to any of our services without contract. They have the freedom to choose and we give them the power to choose plans that suit their various needs.”
 



Sign up for our newsletter

 

Do you know more about this story? Contact us anonymously through this link.

Click here to learn about advertising, content sponsorship, events & rountables, custom media solutions, whitepaper writing, sales leads or eDM opportunities with us.

To get a media kit and information on advertising or sponsoring click here.

Tags: My Republic, Singtel, Starhub, Next Generation Nationwide Broadband Network, Malcolm Rodrigues, Greg Mittman

LATEST TELECOM & INTERNET JOBS »
PRINT ISSUE »

Subscribe Now
Trains, planes, automobiles and drones

147 views

As goes Hong Kong, so goes Singapore?

1289 views

Office property shows no signs of a slowdown

355 views

MOST READ EXCLUSIVES

Singapore’s 20 most influential 40 and under lawyers

Singapore’s 20 most influential 40 and under lawyers

Check out who made our cut.

by KRISANA GALLEZO
15 Aug 2014 | 157099 views
 

9 most expensive credit cards in Singapore

9 most expensive credit cards in Singapore

The most premium requires $150,000 annual income.

by KRISANA GALLEZO
21 Jul 2014 | 108202 views

13 most exclusive credit cards in Singapore

13 most exclusive credit cards in Singapore

Some of which you’ve probably not heard of.

by KRISANA GALLEZO
27 Aug 2014 | 80767 views
 

Singapore’s 10 hottest 40 and under restaurateurs

Singapore’s 10 hottest 40 and under restaurateurs

The list includes a restaurateur as young as 27.

by KRISANA GALLEZO
3 Jul 2014 | 40942 views

11 craziest credit card purchases in Singapore

11 craziest credit card purchases in Singapore

Find out if each is worth the outlay.

by KRISANA GALLEZO
22 Sep 2014 | 23256 views
 

Singapore's 8 hot new restaurants in July

Singapore\'s 8 hot new restaurants in July

More Singapore openings from famous restaurants in Asia.

by KRISANA GALLEZO
4 Aug 2014 | 19726 views

20 most preferred hotels of Singapore travelers in Asia

20 most preferred hotels of Singapore travelers in Asia

Hotels in Thailand dominate the list.

by KRISANA GALLEZO
12 Aug 2014 | 18942 views
 

Singapore’s 8 hotels coming your way next year

Singapore’s 8 hotels coming your way next year

A total of 3,458 hotel rooms will soon be available.

by KRISANA GALLEZO
8 Sep 2014 | 17070 views

Towers Watson Singapore’s Spa Room allows staff to regenerate during lazy hours

Towers Watson Singapore’s Spa Room allows staff to regenerate during lazy hours

Also, check out awesome photos of redesigned meeting rooms and clubhouse.

by KRISANA GALLEZO
9 Jul 2014 | 11065 views
 

Singapore’s 8 hot new restaurants in August

Singapore’s 8 hot new restaurants in August

Get a taste of an aromatic broken rice dish without MSG.

by KRISANA GALLEZO
4 Sep 2014 | 10126 views

Have you been to The Providore Warehouse yet?

Have you been to The Providore Warehouse yet?

Check out some photos inside.

by KRISANA GALLEZO
1 Sep 2014 | 9691 views
 

Awesome workplace at 501: How's having a meeting while cuddling a teddy bear?

Awesome workplace at 501: How\'s having a meeting while cuddling a teddy bear?

Also check artistically designed in-house locations for video shoots.

by KRISANA GALLEZO
6 Aug 2014 | 8982 views

Check out HSBC’s high-tech flagship branch at Orchard Road

Check out HSBC’s high-tech flagship branch at Orchard Road

It’s digital hub is a star attraction.

by KRISANA GALLEZO
23 Jul 2014 | 6001 views
 

What 3 market leaders can tell you about price comparison sites in Singapore

What 3 market leaders can tell you about price comparison sites in Singapore

Financial price comparison sites face lack of consumer’s confidence.

by KRISANA GALLEZO
10 Jul 2014 | 4911 views

Have spare time before boarding? Dine in at Old Chang Kee’s first Changi Airport outlet

Have spare time before boarding? Dine in at Old Chang Kee’s first Changi Airport outlet

The new outlet’s construction cost more than half a million dollars.

by KRISANA GALLEZO
11 Sep 2014 | 4825 views
 

5 craziest things you can't imagine founders would do to make their startup successful

5 craziest things you can\'t imagine founders would do to make their startup successful

Will you jump out of the plane flying at over 15K ft  just to catch a potential client?

by KRISANA GALLEZO
3 Sep 2014 | 4817 views

Three best buddies in their 30s set up 6 Prawns and a Beer

Three best buddies in their 30s set up 6 Prawns and a Beer

Here’s a new food hub at Bukit Timah to enjoy a well-loved seafood with beer.

by KRISANA GALLEZO
12 Aug 2014 | 4003 views
 

The wait is over: Japanese restaurant chain ON-YASAI finally hits Singapore

The wait is over: Japanese restaurant chain ON-YASAI finally hits Singapore

10 to 15 more outlets coming over the next 5 years.

by KRISANA GALLEZO
28 Aug 2014 | 3914 views

Find out how 3 young men at 20s founded a startup

Find out how 3 young men at 20s founded a startup

At 21, they built a job portal to help young people find their jobs.

by KRISANA GALLEZO
10 Jul 2014 | 3778 views
 

These NUS students boldly suggest removal of Malaysian Airlines' CEO to survive

These NUS students boldly suggest removal of Malaysian Airlines\' CEO to survive

That's just one part of the strategy.

by KRISANA GALLEZO
16 Sep 2014 | 2719 views

No boys allowed: Here’s a coworking space designed for women only

No boys allowed: Here’s a coworking space designed for women only

The office space can be transformed to a large event venue for social nights.

by KRISANA GALLEZO
14 Aug 2014 | 2591 views
 

Get ready to work and play at Spotify’s regional office

Get ready to work and play at Spotify’s regional office

All the furniture except the bean bags were imported from Sweden.

by KRISANA GALLEZO
23 Sep 2014 | 2294 views

DBS added 1000 more staff in 2013

DBS added 1000 more staff in 2013

It topples UOB to become Singapore's second largest commercial bank.

by KRISANA GALLEZO
22 Jul 2014 | 2286 views
 

Haji Lane welcomes a hippy motorcycle cafe

Haji Lane welcomes a hippy motorcycle cafe

It serves all-day brunches with motorcycle merchandise up for grabs.

by KRISANA GALLEZO
28 Jul 2014 | 2240 views

Worry about your loved ones’ whereabouts no more

Worry about your loved ones’ whereabouts no more

Folr introduces a real-time geo-location tracking mobile app that also details where they were.

by KRISANA GALLEZO
5 Sep 2014 | 2144 views
 

Have money but don’t know what to do? Call DrWealth

Have money but don’t know what to do? Call DrWealth

It creates Asia’s first online financial planning platform for the masses.

by KRISANA GALLEZO
12 Aug 2014 | 2138 views

The Assembly Ground will choose for you the coffee that best suits you

The Assembly Ground will choose for you  the coffee that best suits you

It’s an Australian concept brought to Singapore.

by KRISANA GALLEZO
18 Jul 2014 | 2072 views
 

Singpost acquires Store House in Hong Kong for $12.2m

Singpost acquires Store House in Hong Kong for $12.2m

Here's how management compares HK's self storage market with Singapore's.

by KRISANA GALLEZO
11 Jul 2014 | 2008 views

Take a tour at Potato Head Folk’s whimsical dining enclave

Take a tour at Potato Head Folk’s whimsical dining enclave

Murals on the walls inspired by 1930s children’s books are fascinating.

by KRISANA GALLEZO
10 Jul 2014 | 1637 views
 

Orchard Gateway welcomes the second outlet of Outback Steakhouse

Orchard Gateway welcomes the second outlet of Outback Steakhouse

The store construction costs US$1.5million.

by KRISANA GALLEZO
21 Aug 2014 | 1614 views
close Don't Show Again

STAY INFORMED! Get our free weekly newsletter