Search

NEWS
TELECOM & INTERNET | Krisana Gallezo, Singapore
Published: 17 Feb 12
15629 views


Put up or shut up: Starhub warns MyRepublic on NBN claims

Starhub takes aim at allegations  made by founders of MyRepublic, two of which are Starhub's ex-seniors.

“We are very concerned about references made by MyRepublic, suggesting that StarHub discourages its customers to move to the Next-Gen NBN. StarHub fully supports the rollout of the Next-Gen NBN and is disappointed with the rather irresponsible statements made by the new entrant,” said Starhub Vice President of Home Solutions Iris Wee in an email sent to Singapore Business Review in response to a story ran yesterday, Feb.16.

The story titled “Singapore telco giants get competition with MyRepublic” quoted CEO & co-founder of MyRepublic Malcolm Rodrigues saying the following:

“There is a documented case where StarHub actually encouraged a customer to stick to their current cable broadband instead of switching to fibre. There are many such references in online forums, as the Internet-using public shares their experiences in trying to get NBN service.”

In an email to Singapore Business Review, the founders of MyRepublic who are ex senior telco directors claimed that while Singtel, Starhub and M1 offer NBN, they do not promote it and do not offer it at its full potential.

According to Mr Rodrigues, the principle goal of the 3 Telcos does not lie in offering customers the best of NBN. This mainly stems, he said from their legacies of other types of broadband services they have to promote and sell.

Mr. Rodrigues noted that the 3 telcos apply traditional engineering models to the NBN which cause them to have very high contention ratios - number of customers that share one pipe, cap international capacity, and throttle customer traffic at peak hours from 9pm to 2am.

MyRepublic, meanwhile he said has no legacies they need to protect and is only interested in working with customers to give them the best NBN experience.

Mr Rodrigues was a former Vice President of StarHub International & Wholesale. He founded MyRepublic with KC Lai who was also a former StarHub’s Senior VP of Consumer Sales for 10 years and Greg Mittman who was tasked to lead Alcatel-Lucent’s NBN team. Get to know the people behind My Republic

Responding to the allegations, Ms. Wee said “Our fibre broadband plans and promotions are prominently advertised on our website, shop front and retail advertisements. They are equal to, if not more attractively priced than the equivalent on our cable platform. The public is well aware of the ongoing issues that the RSPs and Nucleus Connect have with OpenNet with regard to delays in service activation that would pose more of a serious problem to adoption of fibre broadband.”

As for the statement about not tying customers down to contracts, Ms Wee has this to say: “Customers have the flexibility to subscribe to any of our services without contract. They have the freedom to choose and we give them the power to choose plans that suit their various needs.”
 



Sign up for our newsletter

 

Do you know more about this story? Contact us anonymously through this link.

Click here to learn about advertising, content sponsorship, events & rountables, custom media solutions, whitepaper writing, sales leads or eDM opportunities with us.

To get a media kit and information on advertising or sponsoring click here.

Tags: My Republic, Singtel, Starhub, Next Generation Nationwide Broadband Network, Malcolm Rodrigues, Greg Mittman

CO-WRITTEN ARTICLES & SPONSOR CONTENT ››

The Singapore Institute of Management (SIM Group) has been the key provider of executive education since Singapore’s early days.
73 views

Instead of burying their heads in books or articles on effective marketing techniques, advertising executives may want to sit back, relax and surf the web once in a while.
45 views

With the biggest high-net-worth population growth rates being recorded in Asia Pacific, the state of Penang in Malaysia has been one of the hotspots for luxury residences.
521 views

LATEST TELECOM & INTERNET JOBS »
  • No jobs posted on this category.
PRINT ISSUE »

Subscribe Now
Trains, planes, automobiles and drones

76 views

As goes Hong Kong, so goes Singapore?

635 views

Office property shows no signs of a slowdown

161 views

MOST READ EXCLUSIVES

10 hottest ad execs and marketers under 40

10 hottest ad execs and marketers under 40

Find out who made it to the list.

by KRISANA GALLEZO
14 May 2014 | 71644 views
 

Singapore's 10 most successful 40 and under hotel managers

Singapore\'s 10 most successful 40 and under hotel managers

Find out who's who in the hotel industry.

by KRISANA GALLEZO
12 Mar 2014 | 70255 views

Singapore’s 20 most expensive hotel suites

Singapore’s 20 most expensive hotel suites

Guess which tops the list at S$20,000 a night.

by KRISANA GALLEZO
30 May 2014 | 55715 views
 

Singapore's 6 hot new restaurants in April

Singapore\'s 6 hot new restaurants in April

Warm your belly with these top picks.

by STAFF REPORTER
1 Apr 2014 | 30813 views

What 10 leaders can tell you about starting up in Singapore

What 10 leaders can tell you about starting up in Singapore

Take a sneak peek into the minds of some top VC investors and successful startup founders.

by KRISANA GALLEZO
21 Apr 2014 | 19644 views
 

Singapore's 6 hot new restaurants in March

Singapore\'s 6 hot new restaurants in March

Get a taste of NYC's eclectic undergound dining.

by STAFF REPORTER
18 Mar 2014 | 17904 views

Singapore’s top 5 hotel Sunday champagne brunches

Singapore’s top 5 hotel Sunday champagne brunches

Brunch meals start at $158.

by STAFF REPORTER
14 Apr 2014 | 13206 views
 

Check how this dull space was turned into a bewitching café in a garden

 Check how this dull space was turned into a bewitching café in a garden

It brought a “picnic in the park” concept.

by KRISANA GALLEZO
22 Apr 2014 | 12765 views

Should everyone be happy with falling private home prices?

Should everyone be happy with falling private home prices?

And will the cooling measures be relaxed by 2015?

by STAFF REPORTER
9 Apr 2014 | 9445 views
 

Korea’s Yoogane to open second outlet in Singapore

Korea’s Yoogane to open second outlet in Singapore

More outlets are soon to come.

by KRISANA GALLEZO
29 May 2014 | 7087 views

Why are office rents suddenly the hottest topic in the property market?

Why are office rents suddenly the hottest topic in the property market?

Everyone has been buzzing about it.

by STAFF REPORTER
26 Mar 2014 | 5976 views
 

Will April be a better month for Singapore home sales?

Will April be a better month for Singapore home sales?

Everyone's devastated by the sudden crash in March.

by STAFF REPORTER
23 Apr 2014 | 5025 views

Singaporeans mine gold in ‘second hand economy’ amidst skyrocketing cost of living

Singaporeans mine gold in ‘second hand economy’ amidst skyrocketing cost of living

8 in 10 Singaporeans admit to purchasing pre-owned goods.

by CARMINA JARIEL
28 Mar 2014 | 2750 views
 

Sour profits force Singapore's F&B outlets to relocate or shut down

Sour profits force Singapore\'s F&B outlets to relocate or shut down

Blame it on rising rents, tighter manpower.

by CARMINA JARIEL
8 Apr 2014 | 1814 views

Singapore's most followed Google+ personality joins local startup

Singapore\'s most followed Google+ personality joins local startup

Check out how "SuperMommy" plans to take Tickled Media into another level.

by KRISANA GALLEZO
3 Apr 2014 | 1712 views
 

Take an exclusive tour at Camden Medical Centre's new healthcare facilities

Take an exclusive tour at Camden Medical Centre\'s new healthcare facilities

Check-up jitters no more.

by STAFF REPORTER
10 Apr 2014 | 1579 views

Singapore hoteliers bracing for room oversupply

Singapore hoteliers bracing for room oversupply

Occupancy to remain flat, they say.

by CARMINA JARIEL
20 Mar 2014 | 1395 views
 

Meet the man who wants to change mobile networking in Singapore

Meet the man who wants to change mobile networking in Singapore

It’s all about ‘the art of click'.

by STAFF REPORTER
7 May 2014 | 1255 views

SingTel out, SIA in: Singapore Grand Prix finds new big time sponsor

SingTel out, SIA in: Singapore Grand Prix finds new big time sponsor

6-year partnership comes to an end.

by CARMINA JARIEL
15 Apr 2014 | 1251 views
 

Former executives at Yahoo! and InterContinental Hotels back Singapore startup

Former executives at Yahoo! and InterContinental Hotels back Singapore startup

See how they're building their travel search empire.

by STAFF REPORTER
14 Apr 2014 | 1090 views

See how this startup allows you to create a web game in just 5 minutes

See how this startup allows you to create a web game in just 5 minutes

It’s the Wordpress for video games.

by STAFF REPORTER
19 Mar 2014 | 1085 views
 

Singapore's alcohol distributors face hangover as booze tax hike weighs on sales

Singapore\'s alcohol distributors face hangover as booze tax hike weighs on sales

How will boozehounds bear the brunt?

by CARMINA JARIEL
11 Mar 2014 | 1011 views

Property investors turn to medical suites as alternative investment

Property investors turn to medical suites as alternative investment

Occupancy rate jumped to 84.6%.

by STAFF REPORTER
3 Apr 2014 | 931 views
 

Ooops, Singapore does a U-turn with new stance on Bitcoin

Ooops, Singapore does a U-turn with new stance on Bitcoin

It’s showtime for Bitcoin exchange operators.

by CARMINA JARIEL
17 Mar 2014 | 849 views

Find out how this Singapore startup allows customers to send money through Facebook

Find out how this Singapore startup allows customers to send money through Facebook

CEO reveals next big plans.

by STAFF REPORTER
12 Mar 2014 | 824 views
 

See how 99.co plans to pacify exasperated house-hunters in Singapore

See how 99.co plans to pacify exasperated house-hunters in Singapore

Tired of bogus listings?

by CARMINA JARIEL
22 May 2014 | 807 views

Is DocDoc sick or just a target of poor prognosis?

Is DocDoc sick or just a target of poor prognosis?

The truth behind the exit of 7 executives explained.

by KRISANA GALLEZO
12 Mar 2014 | 757 views
 

Singapore startup builds world’s first crowdpricing platform

Singapore startup builds world’s first crowdpricing platform

Here’s how you could end up paying less.

by KRISANA GALLEZO
29 May 2014 | 742 views

See how JamiQ helps you track your digital footprint in different languages

See how JamiQ helps you track your digital footprint in different languages

It’s now looking for strategic investors.

by STAFF REPORTER
2 Apr 2014 | 342 views
 

JPMAM’s new CEO says clients should “re-risk” their portfolios

JPMAM’s new CEO says clients should  “re-risk” their portfolios

Find out why this is urged.

by STAFF REPORTER
31 Mar 2014 | 325 views
close Don't Show Again

STAY INFORMED! Get our free weekly newsletter