Tetherfi wins Singapore Business Review Technology Excellence Awards 2026

It was recognised for advancing quality assurance through AI innovation.

Tetherfi won AI - Computer Software in the Singapore Business Review Technology Excellence Awards 2026. The company secured the win for its Automated Quality Monitoring (AQM) solution, a platform that moves organisations away from limited, sampling-based reviews toward total monitoring of all interactions and processes.

The AQM solution addresses the limitations of manual and rule-based quality assurance methods that often struggle with the pace of modern operations. By using AI models and automated anomaly detection, the platform provides real-time visibility and scalable quality operations. It integrates structured and unstructured data sources to ensure comprehensive visibility across multiple channels.

Self-learning sets the system apart. As data flows through the platform, the AQM models refine themselves to improve accuracy. This reduces the need for manual recalibration and shifts quality control from a reactive process to a proactive framework. The solution identifies pattern recognition that evolves with operational behaviour instead of relying on fixed thresholds.

Tetherfi delivered measurable value through this innovation, with teams using AQM reducing quality review cycles by up to 40%. This improvement allows for faster throughput and greater confidence in operational readiness. The solution also identifies issues earlier, which decreases rework costs and service disruptions for clients.

Beyond compliance, the AQM solution supports data-driven coaching and capability development. It uses behavioural insights to identify specific areas where teams or individuals require additional support or skill reinforcement. This transforms quality management into a forward-looking framework that strengthens both performance and the overall customer experience.

By automating the detection of compliance breaches, the platform reduces the risk of human error and reliance on manual oversight. Issues that previously went unnoticed in traditional sampled reviews now surface immediately. This enables faster remediation and stronger governance within the organisation.

The Singapore Business Review Technology Excellence Awards is the most prestigious awards programme for technological innovations, recognising exceptional companies in Singapore that are riding the digital disruption wave and leading the technological revolution and digital journeys of their respective industries.

The Singapore Business Review Technology Excellence Awards is presented by Singapore Business Review Magazine. To view the full list of winners, click here. If you want to join the 2027 awards programme and be acclaimed for your company's outstanding contributions in pursuit of technological innovation, please contact Danica Avila at +(65) 3158 1386 ext 217 or [email protected].