,Singapore

IHH Healthcare Singapore scores a win with customized mobile apps for healthcare at Technology Excellence Awards

IHH SG was able to leverage its data to improve patient care and enhance customer experience.

IHH Healthcare Singapore (IHH SG) is staying ahead of the digitalisation curve and revolutionising healthcare delivery with two award winning, customer-centric mobile apps. Powered by a new single data intelligence platform, the two apps – DigiHealth app for patients and DigiCare app for specialist doctors – earned IHH Healthcare the Mobile Award for Healthcare at Singapore Business Review's recently concluded Technology Excellence Awards 2021.

By changing the way it views and uses data, and standardising and converging them onto a single digital platform, IHH SG was able to leverage its data to improve patient care and enhance customer experience.

“The DigiHealth mobile app allows patients to make better-informed healthcare decisions with ease because they are able to trend laboratory results, view radiology results and perform health profiling. Patients can now book appointments with Parkway Shenton GP clinics island wide or with more than 1,500 specialist doctors accredited with any of IHH’s four hospitals in Singapore (Gleneagles, Mount Elizabeth, Mount Elizabeth Novena and Parkway East hospitals). The app is also integrated with MyINFO and can be used to conveniently complete e-registrations before admission at our hospitals," said Roland Liew, Head of Digital Transformation at IHH SG.

The DigiCare mobile app is a one-stop platform for doctors to access information on their patients’ conditions, such as reviewing radiology images and evaluating laboratory results, all whilst on the go. The app also allows them to e-admit patients and file their professional fees online anytime, anywhere. These functionalities help specialist doctors build their practice and enhance their service by enabling prompt and better care for their patients.

"This journey nudged the group out of our comfort zone and to do things differently—from offering traditional brick and mortar business services to exploring green fields like telehealth, and from outsourcing IT projects to building in-house IT capabilities”, said Roland. "The deeper we delve, the more we realise we are only just scratching the surface. The possibilities are indeed limitless when we overlay the data platform with artificial intelligence and build partnerships with adjacent-industry companies such as insurers to unlock its immense potential."

The Technology Excellence Awards, presented by Singapore Business Review, was held via studio award presentations and video conferencing sessions throughout the second and third week of April.

This year’s nominations were judged by a panel consisting of Daryl Pereira, Head of Cyber at KPMG; Cheang Wai Keat, Partner, Consulting at Ernst & Young Advisory Pte. Ltd.; Henry Tan, Group Chief Executive Officer and Chief Innovation Officer at Nexia TS; Sivakumar Saravan, Senior Partner at Crowe Singapore; Cecil Su, Director, Head of Cybersecurity of BDO Singapore.

If you would like to join the 2022 awards and be acclaimed for your company’s exceptional technological innovations, please email Jane Patiag at jane@charltonmediamail.com.

Join Singapore Business Review community
Since you're here...

...there are many ways you can work with us to advertise your company and connect to your customers. Our team can help you dight and create an advertising campaign, in print and digital, on this website and in print magazine.

We can also organize a real life or digital event for you and find thought leader speakers as well as industry leaders, who could be your potential partners, to join the event. We also run some awards programmes which give you an opportunity to be recognized for your achievements during the year and you can join this as a participant or a sponsor.

Let us help you drive your business forward with a good partnership!

This got the nod from industry players at Ubisoft Singapore x Gamescom.
This is due to the planned reopening of Singapore’s borders and economy.
This is according to a joint report by SNEF & Kincentric.
DBS expects 150 talents to take part in this initiative.
The country ranked first in innovation input and investment sub-indeces.
Singtel showed the most growth.
Its net promoter score rose 35% in 2021 from end-2020.
This is the first time that the insurance industry has taken the lead against banks.
The initiative is directed towards the promotion of intergenerational dialogue.
This is the result of CapitaLand Limited’s restructuring efforts.
MOM, MND, and MOH were in charge of developing the standards.
Two nightlife establishments were revoked of their food licenses.
Mapletree companies showed the most growth.