In Focus

Not so happy to serve? 9 in 10 consumers dissatisfied with customer service experience

Not so happy to serve? 9 in 10 consumers dissatisfied with customer service experience

Customer dissatisfaction may cost businesses $14.98b annually, Qualtrics warned.

In Focus

SG ranks 30th in Social Progress Index

Its performance improved in two categories.

In Focus

Top 3 priorities for HR leaders in 2022: Randstad

These actions will support the expected increase in the number of new jobs next year.

In Focus

Here are Singapore's 2022 top 10 talent trends

Hays Singapore said sustainability is one of the top themes among the trends.

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HDB resale volume for 2021 could hit 29,000: analyst

As of end-November, HDB resale transactions have already reached 28,165.

In Focus

Here are 3 proofs of workplace gender inequality in SG

An HR expert weighed in on the deepening gender gap during the pandemic.

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7 in 10 Singapore workers believe in diversity’s role in the workplace

But 31% say that they have been discriminated against.

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SG monthly business operation cost 76% higher than other SEA countries: TMX

Its high costs make the country a top choice for companies with higher-valued-added manufacturing.

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Singapore welcomes equivalence decision by European Commission

The country is the first in Southeast Asia to achieve such status.

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Services sector revenue climb 16% YoY in Q3

This was driven by higher business receipts across eight sectors.

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Singapore leads APAC in sustainable construction and manufacturing

SG is the only APAC country to achieve two UN sustainability goals.

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GDP growth to slow down to 3-5% in 2022, from 7% in 2021

MTI cited four downside risks that will affect the economy's growth next year.

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2 in 5 Singaporeans are putting more money in investments: survey

About 51% of those who are investing are buying more stocks and bonds.

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Domestic wholesale trade soars 38.4% YoY in Q3

The increase was partly due to higher oil prices.

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58% of Singaporeans plan to switch jobs in 2022: study

Employees cite improved work-life balance as the top reason for wanting to switch jobs.

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76% of founders pick problem-solving as most important trait in doing business

This is based on a survey conducted amongst Gen Z and Millennial entrepreneurs.

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The 3Rs that will push SG equities above pre-COVID levels in 2022

These will also narrow SG’s performance gap with other markets in Asia.

In Focus