Autonomous AI adoption to hit 72% by 2028 despite gaps in governance maturity

More than half of enterprises expect full-scale implementation within the next six months.

Singapore companies are expanding the use of artificial intelligence (AI) beyond testing, with autonomous and physical AI systems expected to grow significantly over the next two years, according to Deloitte’s 2026 State of AI in the Enterprise report.

The report found that 32% of Singapore organisations have moved at least 40% of their AI trials into live systems, above the global average, and more than half expect to reach that level within six months.

Most firms are currently using AI to enhance efficiency, rather than redesign core operations.

Around 73% reported productivity gains, while 28% said AI is being used to support process or business model improvements.

Use of autonomous AI systems, which can make decisions and carry out tasks independently, is expected to rise, with 72% of Singapore businesses planning to deploy such systems in multiple areas within two years, up from 15% currently.

Deloitte notes that these AI agents are intended as force multipliers to support human decision-making, rather than taking over core operations.

Customer service, supply chains, and sales are the main areas of deployment.

98% of Singapore organisations have governance models for autonomous AI, but only 14% report them as mature or highly advanced, highlighting the continued need for human oversight and strategic management.

Adoption of physical AI, combining AI with robotics and machines, is also increasing.

Deloitte projects that 84% of Singapore companies will use physical AI within two years, up from 53% today, with applications including digital twins, collaborative robots, and smart security systems.

Data control is another focus area, with 77% of organisations valuing local data residency and 57% concerned about dependence on foreign AI providers.

The study surveyed over 3,000 senior executives globally, including 75 in Singapore.

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