Customer Experience
Customer satisfaction with the retail sector worsens
Customer satisfaction with the retail sector worsens
The satisfaction level dropped by 1.5% YoY to 71.3 points in 2022.
Sub-par customer experience drive 2 out of 3 Singaporeans to change brands
Other reasons to shift brands include customer service, product quality and price increases.
Not so happy to serve? 9 in 10 consumers dissatisfied with customer service experience
Customer dissatisfaction may cost businesses $14.98b annually, Qualtrics warned.
Only 1 in 5 SG companies made the right customer experience investments
This figure is lower compared to its neighbouring markets.
Read Here
Advertise
Sign Up
Commentary
Singapore’s AI ambition has an intelligence problem
Singapore is deploying AI at speed – and security risks are catching up
Precious metal boom is a stress test for Singapore’s gold ambitions
Singapore’s global dispute fault lines
‘Tokenmaxxing’ – The wrong AI race to run in Singapore
To outsmart modern fraud, we must first know the enemy
Why Singapore SMEs cannot wait for quantum cyber risk to arrive before securing data
Is Singapore's emphasis on long-term security and stability hindering purpose-driven employees?
When Singapore's agentic AI ‘chefs’ arrive, will the kitchen be ready for them?