Customer Experience

Not so happy to serve? 9 in 10 consumers dissatisfied with customer service experience

Customer dissatisfaction may cost businesses $14.98b annually, Qualtrics warned.

Not so happy to serve? 9 in 10 consumers dissatisfied with customer service experience

Customer dissatisfaction may cost businesses $14.98b annually, Qualtrics warned.

Only 1 in 5 SG companies made the right customer experience investments

This figure is lower compared to its neighbouring markets.