bolttech bags two accolades at SBR Management Excellence Awards 2024

The leading insurtech posted notable growth in Southeast Asia with the direction of its Group Chief Product Officer Melissa Wong and Southeast Asia CEO Baldev Singh.

bolttech, a fast-growing global insurtech company, celebrated remarkable achievements at the SBR Management Excellence Awards 2024, winning the Executive of the Year - Insurtech and Innovator of the Year - Insurtech. These accolades underscore the strategic leadership and vision of Group Chief Product Officer, Melissa Wong and Southeast Asia CEO, Baldev Singh, driving bolttech to greater levels of achievement and innovation.

Founded in 2020, bolttech has rapidly expanded its footprint, serving customers in over 35 markets across North America, Asia, Europe, and Africa. bolttech is known for its cutting-edge digital and data-driven capabilities, facilitating seamless connections between insurers, distributors, and customers, thus transforming the way insurance and protection products are bought and sold.

Innovative product offerings

Melissa Wong has been instrumental in driving bolttech’s product innovation and expansion, shaping strategic partnerships and fostering growth across industries. 

In 2024, Melissa played a key role in expanding bolttech’s insurance exchange platform into new territories, including a collaboration with a leading European insurer. This partnership introduced a new distribution model that integrated cutting-edge technology into the partner’s customer journeys, delivering a seamless experience.

In Asia, Melissa led the launch of embedded protection partnerships with top telcos in the Philippines and Thailand, as well as with leading electronics retailers in Indonesia, financial services providers, and OEMs.

A major milestone under her leadership was the launch and commercial rollout of bolttech Home, an advanced omni-channel digital lifestyle platform that enables partners to continuously engage customers beyond the point of device purchase – creating ongoing touchpoints that deepen customer relationships, thereby unlocking new revenue streams. 

Melissa also championed the implementation of an agile framework across bolttech’s global operations, allowing the company to prioritise effectively, adapt quickly to changes, and drive continuous improvement in both commercial performance and workplace culture.

Beyond her role at bolttech, Melissa is also passionate about mentoring young graduates and emerging tech talents, showcasing her commitment to nurturing the next generation of industry leaders.

Growth and expansion

Under Baldev Singh’s leadership, bolttech has achieved significant milestones, cementing its position as a leader in the embedded insurance space. Baldev spearheaded exclusive partnerships with major global brands, including a world-leading electronics manufacturer, underscoring bolttech’s innovative insurance capabilities and market leadership.

In Singapore, bolttech partnered with a leading telco to introduce innovative protection solutions for lifestyle products, providing seamless coverage from small gadgets to large appliances.

In emerging markets such as Vietnam, Indonesia, and the Philippines, Baldev played a pivotal role in forging strategic partnerships with prominent brands, expanding bolttech’s footprint and delivering tailored solutions to new customers. These collaborations not only accelerated bolttech’s growth but also contributed significantly to local economic development by providing consumers with accessible protection solutions for their daily lives. 

Advocating for innovation, Baldev prioritised AI-driven product development and tech-enabled solutions to enhance customer experience and operational efficiency. These efforts included the successful launch of a user-friendly mobile application specifically designed for tech-savvy users in Indonesia and the Philippines, which resulted in a significant boost in customer engagement and satisfaction.

Additionally, Baldev has fostered a culture of innovation and excellence within the company, cultivating a diverse and high-performing team that navigates the evolving insurance landscape with agility and expertise.

The SBR Management Excellence Awards recognises the most exceptional business leaders, innovators, teams, and initiatives that drive growth and create positive impacts on both business operations and workforce culture in Singapore.

Now in its 10th year, the awards honour leaders who propel their companies to new heights of success whilst fostering a nurturing environment for their employees.

bolttech’s dual recognition at this year’s awards highlights its dedication to innovation, strategic growth, and industry leadership, solidifying its position as a trailblazer in the global insurtech landscape.

The SBR Management Excellence Awards is presented by Singapore Business Review Magazine. To view the full list of winners, click here. If you want to join the 2025 awards programme and be acclaimed for your company's employee engagements and management initiatives, please contact Julie Anne Nuñez at [email protected].