CEO of Peregrine Security recognised at SBR Management Excellence Awards 2021
The security services company deployed technology-based solutions to improve operational effectiveness along with HR initiatives for better employee management.
Singapore’s leading tech-enabled security services provider, Peregrine Security, won the Executive of the Year Award at the SBR Management Excellence Awards in the Building Services and Facilities category.
With over 400 employees in Singapore, Peregrine Security CEO Pierce Ang and his team has led the company to better profitability growth along with an increase in new clientele, revenue and customer satisfaction, and client renewals for FY 20201.
Peregrine Security earned a “good” rating from 80% of its present clients. Peregrine’s list of new and present clients in FY 2021 are high-profile companies such as Capitaland, Ascott, Mapletree, Frasers Properties, Far East Hospitality, OCBC Properties, Sentosa Cove Resort Management, Sports SG (Singapore Sports Council), Ngee Ann Polytechnic, etc.
The good rating explains higher client renewal, and this is done through a strong emphasis on operational excellence and training. This is further supported by heavy investment in compliance this FY 2021 to ensure adherence to regulatory requirements, as well as to continually test our officers' hands-on knowledge for the professional service execution.
The company’s growth is also attributed to Pierce Ang and Peregrine developing a culture of innovation to enable offerings to address security outcome-based requirements. This involves digital transformation and the deployment of all-rounded technological capabilities to augment manpower. This strategy also encompasses conducting professional risk assessment to ensure Peregrine offers customised and relevant innovative technology solutions tied with strong operational processes.
Outcome-based security solutions improve the security manpower’s performance and output. it also enables the client to optimize and reduce costs by being less dependent on manpower for simpler or less critical tasks. This also allows both Peregrine and the client to focus on quality manpower (rather than quantity) to address key risks and secure security outcomes. These better-trained and quality security personnel are able to leverage the prescribed technologies to enable them to improve Operational processes that address all security risks more effectively.
The combination of technology and investment in human capital has led to better officers’ remuneration for better work outcomes, which also then allows Peregrine Security to increase its average price per unit. This in turn, has helped the company offer a higher salary for a better quality workforce whilst simultaneously ensuring higher profitability which enables sustainable growth.
For instance, one of Peregrine’s clients, Mapletree, has reduced their security workforce by 30% without sacrificing job outcomes. This has lowered costs for Mapletree thanks to the successful combination of technology, manpower, and robust operational processes.
With these strategies, CEO Pierce Ang has led Peregrine Security to win 21 new contracts and 8 contract renewals for the year 2021 alone, and is expected to continue this upward trend in the future. Because of this, Pierce Ang is recognised as Executive of the Year in the Building Services and Facilities category at the SBR Management Excellence awards.
Presented by Singapore Business Review, the Management Excellence Awards recognise noteworthy individuals or teams who made a huge contribution to a business’s success, as well as employee engagements and management initiatives that made a positive impact on its workforce or customers.
As a testament to Peregrine Security’s training and development initiatives, their officers have seen an increase in recognition from their clients, with the latest example being Capitaland awarding its Security Supervisor from Peregrine. Pierce Ang’s efforts have further solidified Peregrine Security in Singapore’s security landscape. With 15% increased revenues and 80% contract renewal rates for 2021, things are looking up for the company.