Cigna Healthcare Singapore clinches accolades at SBR Management Excellence Awards

With its clinical team and innovative approach to preventive care, the global health insurance company brought home wins in two categories.

Cigna Healthcare Singapore emerged as the awardee in the Innovator of the Year - Insurance and Team of the Year - Insurance categories at the SBR Management Excellence Awards—a testament to the company’s exemplary tools and case management programmes.

Stress awareness and proactive health management

Cigna Healthcare takes a multidimensional approach to health and well-being. Beyond providing access to quality care, the company emphasises the importance of maintaining a healthy lifestyle, work-life balance, social connections, and community engagement. In line with this holistic approach, its clinical strategy focuses on preventing and addressing health issues early, improving health outcomes, and ultimately reducing the need for more complicated and costly treatments.

Cigna Healthcare has revolutionised the way people understand and manage stress, with a groundbreaking new tool designed to visualise the physical and emotional effects of stress on the body and mind.

Partnering with doctors, technologists, and renowned digital artist Sean Sullivan, Cigna Healthcare has developed an innovative technology that combines biometric data with digital art to create dynamic, real-time "Stress Portraits." This tool aims to raise awareness of stress, encourage individuals to take proactive steps toward better stress management, and help reduce the risk of preventable health conditions.

The Stress Portrait tool is powered by three key physiological measurements such as Electroencephalographic (EEG) which is the recording via a brainwave sensing headset; Galvanic Skin Response (GSR) which is the measurement using a finger reader to monitor skin conductance; and Heart Rate (HR) which is the data collected from a sensor.

The collected biometric data is processed through a custom-built algorithm that interprets the information into a digital "Stress Portrait." This portrait uses colour and motion to reflect the individual’s current stress level. Cooler colours such as green and blue indicate low stress, whilst warmer colours such as yellow, orange, red represent higher levels of stress. Purple symbolises moderate levels.

The Stress Portrait is a dynamic, moving visual representation of stress that allows individuals to see the effects of stress in real-time. It features 20 million uniquely settling particles and is rendered in 36,000 frames per second, providing a highly detailed and immersive visual experience.

The goal of the Stress Portrait is to make the invisible effects of stress visible, encouraging individuals to take ownership of their mental and physical well-being. By viewing their personalised stress portrait, individuals are empowered to engage in conversations about stress and its impact, ultimately fostering a deeper understanding of stress as both a mental and physical health issue.

Personalised healthcare solutions

With a firm belief in the importance of whole health and well-being, Cigna Healthcare is committed to improving the vitality of those it serves by ensuring better access to quality care and providing holistic support throughout a patient's healthcare journey. With this, the company has introduced its innovative Clinical Case Management Programme which is designed to address the full spectrum of a customer's health concerns—from diagnosis to recovery.

This programme functions as a personal guide throughout the entire healthcare journey, offering tailored recommendations, robust support, and expert advice every step of the way. Designed to address a wide range of health-related issues, the programme covers everything from newly diagnosed conditions to preventative education and care.

The programme supports patients throughout the entire treatment journey. It starts even before hospitalisation, guiding patients from the moment they are diagnosed and continues through their post-treatment follow-up care.

Each patient is assigned a dedicated case manager who remains the same throughout the entirety of their care. This ensures consistency, reduces stress, and eliminates the need for patients to coordinate with multiple parties. 

In addition to personalised support, Cigna Healthcare Clinical Case Management Programme leverages the company’s global network of top-tier medical professionals. This gives patients access to world-class healthcare, regardless of location.

Recognising the financial strain that healthcare can sometimes cause, Cigna Healthcare also actively identifies and recommends government healthcare facilities to help reduce costs whilst ensuring customers receive the highest quality of care.

The Clinical Case Management Programme highlights Cigna Healthcare Singapore commitment to a proactive, customer-centric model of healthcare management that goes beyond the conventional insurance framework. By focusing on the health and well-being of customers and providing consistent, comprehensive care throughout their healthcare journey, Cigna Healthcare aims to set a new standard in the insurance and healthcare industries.

The SBR Management Excellence Awards recognises the most exceptional business leaders, innovators, teams, and initiatives that drive growth and make a positive impact on both the business operations and its workforce in Singapore.

The awards programme, now in its 10th year, acknowledges positive change and honours those who have successfully propelled their companies to new heights of success whilst fostering a nurturing environment that positively influences their employees.

The SBR Management Excellence Awards is presented by Singapore Business Review Magazine. To view the full list of winners, click here. If you want to join the 2025 awards programme and be acclaimed for your company's employee engagements and management initiatives, please contact Julie Anne Nuñez at [email protected].