Nanyang Technological University wins at Singapore Business Review Technology Excellence Awards 2026

The university leverages AI and web services to enhance campus operations and student experience at scale.

Nanyang Technological University clinched the IoT - Education and Web Services - Education categories in the Singapore Business Review Technology Excellence Awards 2026.

The AVAIlable:IT ecosystem transforms NTU’s Smart Campus support by combining three AI engines: Voice, GenAI Workflow, and Predictive IoT, to deliver proactive and self-healing IT services. By automating routine tasks and pre-drafting complex responses for human verification, the system managed seasonal workload spikes of over 200% without increasing headcount, whilst reducing incident resolution time by more than 50%. The Predictive IoT grid across 275 teaching facilities automatically detects faults and generates maintenance tickets before users report them, eliminating unnecessary noise.

Meanwhile, the AI-IVR voice agent resolves 75% of IT queries independently, ensuring 24/7 support and service continuity during peak academic periods. Overall, support tickets fell by 40% year-on-year, staff workload dropped by 30%, and customer satisfaction scores exceeded 90%.

The Lyon Virtual Assistant applies Generative AI to consolidate student information from multiple systems into a single platform, delivering expert-level guidance across Admissions, Housing, Academic Planning, and Exchange Programmes. Designed as a production-grade web service, Lyon automates repetitive queries, saving up to 530 hours per month for administrative teams.

It achieves over 80% query accuracy with minimal human intervention, allowing staff to focus on complex cases and student counselling. Lyon’s modular design ensures scalability during peak application cycles, providing consistent, 24/7 support and improving service reliability across the student population.

The Singapore Business Review Technology Excellence Awards is the most prestigious awards programme for technological innovations, recognising exceptional companies in Singapore that are riding the digital disruption wave and leading the technological revolution and digital journeys of their respective industries.

The Singapore Business Review Technology Excellence Awards is presented by Singapore Business Review Magazine. To view the full list of winners, click here. If you want to join the 2027 awards programme and be acclaimed for your company's outstanding contributions in pursuit of technological innovation, please contact Danica Avila at +(65) 3158 1386 ext 217 or [email protected].

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