Commentary

Living and breathing service innovation (productivity) in the hotel industry

2012 has been a good year for the Singapore hotel industry. Despite uncertainties in the global economy, visitor arrivals remained strong with an average occupancy rate of a respectable 86 percent.

Living and breathing service innovation (productivity) in the hotel industry

2012 has been a good year for the Singapore hotel industry. Despite uncertainties in the global economy, visitor arrivals remained strong with an average occupancy rate of a respectable 86 percent.

Is Singapore ready for the 'Commoditization of Facts?'

Renowned physicist Michio Kaku predicts that by 2030, we will be wearing computing lens. Google is shipping its Glasses later this year. Search engines, combined with the knowledge repository called the Internet, have made knowledge ubiquitous to almost all.

4 dangers of an office romance

There has been a survey conducted recently that 8 out of 10 Singaporeans are fine with office romances. It is easy to understand why as we literally spend around 22 days in a month, 9 hours in a day in the office environment. As unattached busy working professionals have limited time for social activities, it comes as natural progressions to find someone you have ‘eyes’ for or affection in the workplace.

What every Singapore firm must learn from food hawkers

How hawkers in Singapore treat their customers will make one either come back or forget them. The few that are polite get my return business. The ones that are friendly and sell decent food get my business and recommendations. They stand out among the many that treat their customers like cattle!

Common job search strategies that don't work

With over nine years of experience in managing a Singapore-based recruitment and search agency, I had the opportunity to recommend many job search strategies over workshops and seminars that will complement your resume and increase your chances for finding that perfect job.

Transforming technical people into top-notched sales professionals in Singapore

Raymond is feeling very frustrated. He was once the company's best engineer, and was transferred to become a sales engineer because of his seemingly good people skills.

Here's how Singapore's industry leaders manage across generations

One of the widely discussed contemporary management topics is about managing across generations at the workplace.

How to be an events manager in Singapore

Aspiring to be an events manager in Singapore? Events management roles have and will always be highly sought after from marketing professionals and extremely popular among business/marketing/communications graduates, particularly with the growing MICE sector in Singapore.

How IT can control contact centre costs in Singapore

As one of the major commercial and communications hubs of the world, Singapore houses a number of contact centres catering to countless small and medium-sized businesses that find it difficult to employ full-time personnel to run their mission-critical customer-service operations.  

How Singapore bosses can engage employees the right way

A recent survey in Singapore suggested that 46% of companies did not see engaging their employees as a priority. What world are they living in as that is an awful lot of people who might just be looking for another job?

Why Singapore must seriously mull over 'home working' employees

Thanks to Yahoo CEO Melissa Meyer there is now a raging debate about whether employees are more effective working from home or whether more creativity flows from people working together at work.

What 'Augmented Reality' technology has in store for Singapore

How can Singapore lead the world in yet another aspect of technology or entrepreneurialism while capitalising on one of the world’s highest penetrations of smart phones?

Here's proof that Singaporeans are avid Facebook users

We in Singapore aim and love to be numero uno ay anything and everything, don’t we?

Here's why Singapore is still the global maritime king

Despite the well publicised, and frequently discussed, downturn facing the shipping and marine industry, two recent employment surveys have produced results which will surprise a number of people. Despite caution across the industry, Singapore is further solidifying its position and an international maritime hub of choice.

What Singapore firms must know about job rotation and job enlargement

Retaining talent is a problem in every industry especially in a small country like Singapore but retaining creative talents in that bubbling cauldron of industries that encompasses design, marketing,advertising, and PR seems to be particularly difficult or so I hear from other CEOs. Thankfully it has never been a big problem for me.

Let your participants star in your Singapore trainings

Trainings in Singapore and elsewhere often resemble pop concerts, with the trainers as stars, as sages on stages.

Why airlines will not give up their Malaysia-Singapore flight fight

Described as a game-changer, the recent high-speed rail link deal between Malaysia and Singapore stirred up considerable buzz on both sides of the causeway. Jointly announced by both heads of government, it is perceived as both blight and an advantage – causing airline stocks to dip and stock market prices to fluctuate. Set to be completed by 2020, the Kuala Lumpur-Singapore high-speed train presents a 90 minute journey between the cities. Whereas a direct flight will take an approximate three hours, including airport transfers and immigration queues. In a recent survey by HRG, it was revealed that business travellers are three times more likely to choose rail over air for rail journeys that are less than three hours. Taking this into account, the upcoming high-speed train seems to be the discerning choice for commuters. Nonetheless, air travel between the two cities are certainly not about to give up without a fight. With a current average of 3 flights to Kuala Lumpur leaving Singapore every hour, airlines provide the greatest flexibility and availability to business travellers, who are often faced with shifting schedules. As such, a grand total of 10 airlines ranging from budget airlines to national carriers proffer 668 flights per week between both destinations.