Qualtrics

See below for the Latest Qualtrics News, Analysis, Profit Results, Share Price Information, and Commentary.

Singapore Business Review offers offers comprehensive coverage of breaking news and issues as they relate to Qualtrics

On hold? About 5 in 10 Singaporeans complain about unresolved customer service issues

Organisations risk more than 5% of their sales with poor customer service.

On hold? About 5 in 10 Singaporeans complain about unresolved customer service issues

Organisations risk more than 5% of their sales with poor customer service.

Only 2 in 10 are fully satisfied with customer service’s waiting time: report

Qualtrics research showed that 57% of consumers said their issues were fully resolved.

Consumers demand brands to have more services on mobile apps: study

Four in 10 (40%) of consumers want to meet a real person.

Employees are 4.1 times more likely to stay if their expectations are met: Qualtrics

However, there is a gap between the experience of senior leaders and their teams.

Rising cost of living is pushing more than half of Singaporeans to look for a 2nd job

Some are also seeking opportunities to work overtime or extra shifts.

Over 5 in 10 employees will likely leave employers over mismatched values

Singaporeans want their employers to speak up on social, environmental, and political issues.

Two-thirds of employees prefer flexibility over a 4-day work week

Employees fear that a shortened work week would lead to longer working hours.

Bad working conditions? Only 5 in 10 will stay with their employers in 2022

SG’s employee retention rate was the lowest in APAC at 53%.

Sub-par customer experience drive 2 out of 3 Singaporeans to change brands

Other reasons to shift brands include customer service, product quality and price increases.

SG to host Asia-first XM innovation hub

SAP, Qualtrics, and the EDB commit $14m for experience management (XM) innovations.

Talent war: Can companies dodge the great resignation?

Qualtrics reported that 58% of Singaporeans plan to switch jobs in 2022.

Not so happy to serve? 9 in 10 consumers dissatisfied with customer service experience

Customer dissatisfaction may cost businesses $14.98b annually, Qualtrics warned.

58% of Singaporeans plan to switch jobs in 2022: study

Employees cite improved work-life balance as the top reason for wanting to switch jobs.

1 in 4 employees feels less connected working remotely

The majority of Singaporean workers prefer hybrid work models and flexible working hours.