
Only 27% of SG companies implement AI to support employees
Majority are planning to invest an average of $32,000 in AI next year.
Just 27% of Singaporean organisations have implemented artificial intelligence (AI) to support employees with their work, according to a HubSpot report.
The report found that business leaders who effectively track and measure the impact of AI increases productivity (88%) and increased efficiency (76%) amongst employees.
From a business standpoint, benefits include increased revenue (75%), improved customer satisfaction (75%), the ability to generate better leads (60%), and a reduction of overall costs (46%).
However, measuring the impact of AI continues to be a significant challenge as 49% of business leaders cited a lack of success metrics, relevant talent and skill sets (48%), and visibility of AI use (45%) as the top three hindrances.
Moreover, 97% are planning to invest an average of $32,000 in AI tools over the next 12 months, whilst 90% are expecting their organisation to hire more roles to support AI.