Malaysia Airlines lands two top awards at Malaysia Technology Excellence Awards 2021

The national carrier took home the Automation - Airline and Infrastructure Technology - Airline trophies.

Malaysia Airlines emerged as one of the frontrunners of the 3rd Malaysia Technology Excellence Awards, as the national carrier took home two trophies in the Airline category. Presented by Singapore Business Review, the awards recognise exceptional companies who are leading the digital journeys of their respective industries.

According to Malaysia Airlines Group Chief Executive Officer Izham Ismail, “We are proud to have won these awards as it is a strong testament to the countless hours and hard work that we have poured into strategically planning and executing Malaysia Aviation Group’s (MAG) many digital initiatives.

“Digitalisation is very much the cornerstone of our Group’s Long-term Business Plan 2.0 as we work towards becoming a global travel and aviation services group. From travelers planning a holiday to aircraft lessors looking for comprehensive MRO services, MAG aims to provide end-to-end digital solutions that can cater to all our customers’ needs.”

The airline received the Automation - Airline trophy for the successful optimization of its inflight catering processes through its Inflight Catering Operations System (ICOS) launched in March 2020.

From preflight to post-flight, ICOS has transformed Malaysia Airlines’ catering operations from manual workflow methods into a more integrated and centralised collaboration tool used by multiple discipline-users across the whole roadmap of catering.

ICOS aims to reduce the bottlenecks in this very complex system, better connect stakeholders, and drive greater cost-efficiency. This includes meal specifications, meal ordering, galley planning, inventory management, and caterers’ invoice handling. Galley planning with numerous loading diagrams per aircraft, which originally took a month per aircraft, has improved by 50% and now can be completed within two weeks.

On top of that, Malaysia Airlines also bagged the Infrastructure Technology - Airline trophy at the same awards programme thanks to their successful handling of the KLIA Total Airport Management System (TAMS) Crisis in August 2019.

The widespread TAMS glitch severely disrupted connections and affected several airport systems such as the WiFi network, Flight Information Display System (FIDS), check-in-counters and the baggage handling systems, and the KLIA main terminal was the most affected.

Malaysia Airlines’ MH IT Rangers worked around the clock to find solutions that were innovative and efficient to solve the disruption at KLIA so that customers could proceed on their journeys with minimal interruptions.

Izham added, “MAG’s goal is to ensure that every bit of innovation and technology that we develop or invest in enables us to give back more value to our customers. We have many new and exciting developments in our digital roadmap for the future, so be sure to watch this space.”